Jenifer Herendeen
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning Product Management field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Sales Coordinator
Waste Management
05.2022 - Current
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Improved productivity by increasing customer communication and responding to feedback.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Executive Administrative Assistant
Boloe Music
01.2017 - 04.2022
- Seamlessly interacted with colleagues to plan and complete special projects.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Used advanced software to prepare documents, reports, and presentations.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
Covid 19 Surge Case Interviewer
Staffing Solutions Organization LLC
12.2021 - 02.2022
- Performed data entry, electronic data collection and tracing to support Covid-19 research.
- Adjusted scripts to better target needs and interests of specific individuals.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Used specified forms to compile, record and code results or data from interviews and surveys.
Health Information Management Clerk
Department Of Public Health, Monroe County
02.2021 - 03.2021
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Upheld HIPAA regulations and standards for protecting patient information.
- Studied and researched various medical terms as well as software and coding systems.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Sales Support Administrator
Cigna
05.1994 - 08.1995
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT05.2027
Skills
- Microsoft Office
- Prioritizing
- Interpersonal Skills
- Market Sizing
- Problem Solving
- Research
- Originality and Creativity
- Effective Project Management
- Exceptional Leadership
- Salesforce Software
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Sales Coordinator
Waste Management
05.2022 - Current
Covid 19 Surge Case Interviewer
Staffing Solutions Organization LLC
12.2021 - 02.2022
Health Information Management Clerk
Department Of Public Health, Monroe County
02.2021 - 03.2021
Executive Administrative Assistant
Boloe Music
01.2017 - 04.2022
Sales Support Administrator
Cigna
05.1994 - 08.1995
Bachelor of Science - Business Administration And Management
Western Governors University