Cora Moeller
Drexel Hill,PA
Summary
Highly-motivated, outgoing employee with desire to take on new challenges in a team-based environment. Exceptional customer service skills with a willingness to grow.
Overview
3
3
years of professional experience
Work History
Store Lead Manager
Express
Springfield, PA
10.2023 - Current
- Resolve customer inquiries and complaints requiring management-level escalation.
- Plan and help lead store meetings to review results and go over protocol.
- Supervise daily operations of the store, ensuring that all areas are clean as well as functioning properly and efficiently.
- Review employee performance and provide valuable feedback on what can be improved upon, and what is working well.
- Update and maintain store signage and displays.
- Perform cash handling duties such as opening registers, balancing registers at end of shift, and creating deposits when closing.
- Delegated work to staff, setting priorities and goals.
- Show customers I care through actively listening to concerns and quickly resolving any issue.
Store Associate
Express Scripts
Springfield, PA
10.2022 - 10.2023
- Replenished merchandise daily, opened and set up shipments.
- Picked and packaged clothing orders.
- Answered phones and handled customer service.
- Cleaned store thoroughly each morning, helped to maintain order of products.
- Answered questions about current promotions and resolved issues according to store policies.
- Worked with other stores to find items for customers.
- Frequently rearranged merchandise highlight new styles, attract customers, and enhance sales.
Counter Server
Manhattan Bagel
Media, PA
10.2020 - 10.2021
- Restocked shelves throughout shift as needed.
- Took and fulfilled drink, sandwich, and other orders.
- Cleaned store thoroughly daily.
- Managed the register and customer service aspect.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2022
Some College (No Degree) - English
Saint Joseph's University
Philadelphia, PASkills
- Decision-Making
- Team Management
- Customer Service
- Written Communication
- Time Management
- Supervision and Leadership
- Task Prioritization
- Attention to Detail
- Flexible and Adaptable
Languages
English
Native/ Bilingual
American Sign Language
Professional
References
References available upon request.
Timeline
Store Lead Manager
Express
10.2023 - Current
Store Associate
Express Scripts
10.2022 - 10.2023
Counter Server
Manhattan Bagel
10.2020 - 10.2021
High School Diploma -
Upper Darby High School
Some College (No Degree) - English
Saint Joseph's University
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