Makayla Smillie
Yakima,WA
Summary
Well-rounded, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Store Lead Manager
Froyo Earth Frozen Yogurt
10.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured thorough general machine maintenance
- Streamlined store operations by implementing efficient scheduling and task delegation among team members.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly and professionally.
- Implemented effective inventory management practices and ensured timely delivery of merchandise.
- Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
- Ensured compliance with all company policies, local regulations, and industry best practices related to safety, sanitation, and employment laws.
Vineyard Hand
Marble Canyon Acres
03.2021 - 09.2023
- Enhanced vineyard yield by implementing proper pruning and vine-training techniques.
- Improved grape quality through careful monitoring of plant health and weed-wacking.
- Increased efficiency in vineyard operations by managing irrigation systems with heavy machinery and monitoring soil moisture levels.
Lifeguard
YMCA
10.2019 - 05.2021
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Taught ages 2-10 how to swim.
- Helped keep facility safe and well-maintained with regular care for equipment and barriers.
Education
BBA - Business Management
Eastern Washington University
Cheney, WA06.2025
High School Diploma -
West Valley High School
Yakima, WA06.2021
Skills
- Policy Enforcement
- Store Maintenance
- Conflict Resolution
- Time Management
- Decision Making
- Strategic Planning
- Customer Service
- Interpersonal Skills
Timeline
Store Lead Manager
Froyo Earth Frozen Yogurt
10.2022 - Current
Vineyard Hand
Marble Canyon Acres
03.2021 - 09.2023
Lifeguard
YMCA
10.2019 - 05.2021
BBA - Business Management
Eastern Washington University
High School Diploma -
West Valley High School
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