Makayla Smillie
Yakima,WA
Summary
Well-rounded, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Store Lead Manager
Froyo Earth Frozen Yogurt
2022.10 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured thorough general machine maintenance
- Streamlined store operations by implementing efficient scheduling and task delegation among team members.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly and professionally.
- Implemented effective inventory management practices and ensured timely delivery of merchandise.
- Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
- Ensured compliance with all company policies, local regulations, and industry best practices related to safety, sanitation, and employment laws.
Vineyard Hand
Marble Canyon Acres
2021.03 - 2023.09
- Enhanced vineyard yield by implementing proper pruning and vine-training techniques.
- Improved grape quality through careful monitoring of plant health and weed-wacking.
- Increased efficiency in vineyard operations by managing irrigation systems with heavy machinery and monitoring soil moisture levels.
Lifeguard
YMCA
2019.10 - 2021.05
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Taught ages 2-10 how to swim.
- Helped keep facility safe and well-maintained with regular care for equipment and barriers.
Education
BBA - Business Management
Eastern Washington University
Cheney, WA06.2025
High School Diploma -
West Valley High School
Yakima, WA06.2021
Skills
- Policy Enforcement
- Store Maintenance
- Conflict Resolution
- Time Management
- Decision Making
- Strategic Planning
- Customer Service
- Interpersonal Skills
Timeline
Store Lead Manager
Froyo Earth Frozen Yogurt
2022.10 - Current
Vineyard Hand
Marble Canyon Acres
2021.03 - 2023.09
Lifeguard
YMCA
2019.10 - 2021.05
BBA - Business Management
Eastern Washington University
High School Diploma -
West Valley High School
Similar Profiles
Elizabeth SouthardElizabeth Southard
Team Member at Froyo Earth Frozen YogurtTeam Member at Froyo Earth Frozen Yogurt
Brandi FordBrandi Ford
Team Lead at My FroYo Frozen YogurtTeam Lead at My FroYo Frozen Yogurt
Chloe StrangmeierChloe Strangmeier
Shift Lead at Menchie's Frozen YogurtShift Lead at Menchie's Frozen Yogurt