Cora Nutall
Hammond,IN
Summary
Efficient and dedicated customer service professional with 15+ years of experience across diverse sectors, including healthcare and real estate. Proven expertise in client consultation, appointment scheduling, and resolving inquiries, ensuring a seamless experience for patients and clients. Skilled in managing records, facilitating negotiations, and providing ongoing support, with a strong commitment to maintaining confidentiality and compliance. Seeking to leverage extensive background in customer service to enhance client satisfaction in a remote setting. Authorized to work in the US for any employer.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Broker
Infiniti Properties
Orland Park, IL
02.2023 - Current
- Client Consultation: Understanding clients' needs for buying, selling, or renting properties.
- Market Analysis: Researching local market trends and property values.
- Property Listings: Creating detailed listings with descriptions and pricing.
- Marketing Properties: Implementing strategies to attract buyers, including online listings and open houses.
- Property Showings: Conducting viewings and showcasing property features.
- Negotiation: Facilitating negotiations between buyers and sellers.
- Paperwork: Preparing and reviewing contracts and legal documents.
- Financing Guidance: Advising clients on mortgage options and payment methods.
- Networking: Connecting with other real estate professionals for smoother transactions.
- Ongoing Support: Offering continued assistance to clients after transactions.
Property Preservation Manager
GFP LLC
Chicago, IL
01.2021 - Current
- Supervised property maintenance and preservation activities, ensuring compliance with industry standards.
- Coordinated repairs and renovations, managing vendor relationships for efficient project execution.
- Developed and implemented strategic plans to enhance property value and marketability.
- Streamlined processes for property inspections, improving turnaround time on service requests.
Patient Concierge
University of Chicago Medicine
Orland Park, IL
11.2016 - Current
- Greeting Patients: Welcoming patients and their families upon arrival.
- Registration: Collecting personal and insurance information to register patients.
- Scheduling Appointments: Helping patients schedule, reschedule, or cancel appointments.
- Answering Inquiries: Providing information about hospital services and procedures.
- Managing Records: Updating patient records in the electronic health system while ensuring confidentiality.
- Coordinating with Staff: Communicating with medical personnel to relay patient information.
- Billing Assistance: Addressing billing inquiries and processing payments.
- Handling Concerns: Resolving patient complaints and providing support.
- Maintaining the Front Desk: Keeping the area organized and stocked.
- Emergency Procedures: Assisting in emergencies as needed.
- Epic super user
Budtender/Receptionist
Windy City Cannabis
Posen, IL
10.2022 - 08.2023
- Customer Service: Engage with customers to understand their needs and provide recommendations.
- Product Knowledge: Be familiar with various strains, products, and their effects.
- Sales Transactions: Process payments accurately and manage cash registers.
- Inventory Management: Assist with inventory checks, stock shelves, and organize products.
- Compliance: Follow local laws regarding cannabis sales.
- Educating Customers: Provide information on safe consumption practices.
- Clean Environment: Maintain a tidy and inviting dispensary.
- Teamwork: Collaborate with staff for smooth operations.
- Returns and Complaints: Handle returns and customer complaints professionally.
Front Desk Receptionist
Cook County Health & Hospitals System
Ford Heights, IL
01.2012 - 08.2016
- Check-In/Out: Welcoming patients and managing departures.
- Appointment Scheduling: Organizing and adjusting appointments.
- Phone Management: Answering calls and addressing inquiries.
- Record Handling: Maintaining patient information.
- Insurance Verification: Assisting with billing and coverage.
- Reception Area Maintenance: Keeping the space tidy.
- Privacy Compliance: Upholding confidentiality.
- Payment Processing: Managing co-pays and inquiries.
- Communication: Relaying messages between patients and staff.
- Emergency Response: Ensuring safety during crises.
Front end associate
Walmart
Country Club Hills, IL
06.2010 - 01.2012
- Customer Service: Assisting and welcoming customers for a positive experience.
- Cash Register Operations: Scanning items, processing payments, and handling returns.
- Bagging: Packing items carefully for customers.
- Maintaining Cleanliness: Keeping the checkout area organized and clean.
- Stocking Shelves: Occasionally restocking front-end merchandise.
- Promotions: Informing customers about sales and promotions.
- Handling Complaints: Resolving customer issues or escalating as needed.
- Team Collaboration: Working with teammates to ensure efficient operations.
- Training: Helping onboard new associates.
- Policy Adherence: Following company policies and safety standards.
secretary
step by step trucking co
Crete, IL
01.2009 - 06.2011
- Greet visitors and assist clients.
- Answer phone calls and direct inquiries.
- Manage schedules and appointments.
- Handle correspondence and office supplies.
- Assist with data entry and record management.
- Coordinate communication between drivers and clients.
- Perform general administrative tasks.
security officer
ABM Security
Hodgkin's, IL
08.2008 - 06.2010
- Monitoring: Observing premises through cameras or in person to deter illegal activities.
- Patrolling: Regularly inspecting the property to identify suspicious behavior.
- Access Control: Checking IDs and managing entry to restricted areas.
- Incident Response: Responding to alarms and emergencies, ensuring safety.
- Report Writing: Documenting incidents and activities in logs.
- Customer Service: Assisting visitors with directions and information.
- Emergency Procedures: Handling emergencies and participating in drills.
- Policy Enforcement: Ensuring compliance with security policies.
- Collaboration: Working with law enforcement when needed.
- Duties may vary depending on the work environment.
processor
Antech diagnostics
Oak Brook, IL
02.2006 - 01.2008
- Sample Collection: Accurately collecting and labeling specimens.
- Initial Inspection: Checking specimens for any abnormalities.
- Preparation: Processing samples (e.g., centrifugation, aliquoting) for testing.
- Storage Management: Properly storing specimens to maintain integrity.
- Documentation: Keeping accurate records of specimen handling.
- Quality Control: Ensuring compliance with protocols and standards.
- Collaboration: Working with lab staff for accurate testing and reporting.
- Equipment Maintenance: Cleaning and maintaining lab equipment.
- Safety Compliance: Adhering to health and safety regulations.
Education
Illinois real estate broker - real estate broker
Real estate sales academy
Homewood, IL04-2017
Health care - Medical coder & Biller
DeVry University
Chicago, IL01-2016
General Studies - High school diploma
H L Richards High Sch
05-2004
Health Information Technology - Health Administration
DeVry University
Downers Grove, IL05-2015
Skills
- Closing leads in a real estate sales role
- Large real estate agency experience
- Real estate sellers
- Property showing
- Real estate administrative experience
- Medical Office Experience
- Typing
- Content marketing
- Microsoft Outlook
- Real estate documentation review
- Independent real estate firm experience
- CPT Coding
- Patient Care
- Negotiation
- Property listing
- Real estate closing management
- Medical Records
- Accounts Receivable
- Property management
- Microsoft Office
- Epic
- Sales
- Medical records
- Customer service
- Medical Billing
- Real estate market analysis
- Communication skills
- Medical terminology
- Front desk
Additional Information
High school diploma
Certification
- Certified Coding Specialist
- CMCA
- Certified Apartment Manager
- PERC Card
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Awards
National Honor Society, 2015-10-01
Timeline
Real Estate Broker
Infiniti Properties
02.2023 - Current
Budtender/Receptionist
Windy City Cannabis
10.2022 - 08.2023
Property Preservation Manager
GFP LLC
01.2021 - Current
Patient Concierge
University of Chicago Medicine
11.2016 - Current
Front Desk Receptionist
Cook County Health & Hospitals System
01.2012 - 08.2016
Front end associate
Walmart
06.2010 - 01.2012
secretary
step by step trucking co
01.2009 - 06.2011
security officer
ABM Security
08.2008 - 06.2010
processor
Antech diagnostics
02.2006 - 01.2008
Illinois real estate broker - real estate broker
Real estate sales academy
Health care - Medical coder & Biller
DeVry University
General Studies - High school diploma
H L Richards High Sch
Health Information Technology - Health Administration
DeVry University