Dynamic leader with proven success in enhancing customer satisfaction and team productivity at Hawaii Poké Bowl. Skilled in customer service and team leadership, demonstrated through a comprehensive rewards program that significantly reduced employee turnover. Excelled in multitasking and problem-solving, boosting efficiency and achieving over 20% improvement in customer satisfaction scores.
Hi, I’m
Cora Reuter
Inver Grove Heights,MN
Summary
Overview
6
years of professional experience
Work History
Hawaii Poké Bowl
Manager
06.2023 - 12.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Amazon
Fulfillment Associate
04.2023 - 06.2023
Job overview
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Jimmy John's
General Manager
04.2019 - 12.2022
Job overview
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of staff, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
The Massage SchoolSt. Paul, MN
Massage Certification
10.2024
University Overview
Hastings High SchoolHastings, MN
Graduate Certificate from Anatomy
06.2019
University Overview
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Expectation setting
- Recruiting and interviewing
- Teamwork and collaboration
- Effective communication
Timeline
Manager
Hawaii Poké Bowl
06.2023 - 12.2024
Fulfillment Associate
Amazon
04.2023 - 06.2023
General Manager
Jimmy John's
04.2019 - 12.2022
The Massage School
Massage Certification
Hastings High School
Graduate Certificate from Anatomy
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