Cora Simpson
Chicago,USA
Summary
Dedicated and detail-oriented Emergency Crew Dispatcher with over 11 years of experience in municipal water management. Seeking to leverage my expertise in service request management, crew coordination, and emergency response to contribute effectively to a dynamic team. Committed to enhancing operational efficiency and ensuring public safety through proactive communication and strategic problem-solving.
Overview
13
13
years of professional experience
Work History
EMERGENCY CREW DISPATCHER
CITY OF CHICAGO
CHICAGO, IL, USA
03.2022 - Current
- Service Request Management: Monitor and manage service requests and complaints through the city's 311-CSR system, ensuring prompt responses via radio, telephone, and cellular communications.
- Data Entry & Processing: Efficiently receive and document calls from the public, aldermanic offices, and city departments reporting water or sewer issues, creating detailed service requests in the system.
- Crew Dispatching: Dispatch investigative work crews to field sites, assess the extent of damage to water or sewer mains, and prioritize repair work based on urgency and safety.
- Work Order Closure: Close out work orders in the 311-CSR system, accurately entering findings and responses from dispatched crews to maintain clear records of service actions.
- Scheduling & Coordination: Access the department's computerized scheduling system to create and forward work orders to district teams for necessary repairs, enhancing workflow efficiency.
- Permit Management: Liaise with appropriate personnel to prepare and submit permit requests for excavation work, ensuring compliance with city regulations and safety protocols.
- Field Support: Review computerized records and service plats, providing field crews with accurate locations of water and sewer mains, buffalo boxes, and valves to facilitate efficient repairs.
- Emergency Notifications: Execute emergency protocols by notifying appropriate personnel of incidents such as personal injuries, vehicle accidents, and utility hits, ensuring swift action is taken.
- Interdepartmental Collaboration: Maintain ongoing communication with other city departments regarding operations impacting water and sewer services, fostering effective teamwork.
- Management Reporting: Prepare and deliver comprehensive work activity reports to management, keeping them informed of ongoing emergency repairs and service statuses.
CONSTRUCTION LABORER
CITY OF CHICAGO
CHICAGO, IL, USA
05.2012 - 03.2022
- Material Handling: Loaded and unloaded materials and equipment from trucks, ensuring all tools and equipment were in optimal working condition.
- Implemented measures to protect the public on construction sites.
- Installation Assistance: Assisted in the installation of hydrants, ductile iron pipes, and valves into trenches while utilizing proper lifting techniques and tools.
- Community Engagement: Engaged with residents to explain ongoing construction work and inform them of temporary water shut-offs, enhancing community relations.
- Physical Endurance: Demonstrated strong physical stamina by performing labor-intensive tasks throughout the workday, contributing to overall team productivity.
Education
GED -
Illinois community college board
Chicago, Illinois01.2010
Skills
- Emergency Response Coordination
- Service Request Management
- Crew Dispatching and Communication
- Regulatory Compliance and Permit Acquisition
- Data Entry and Reporting
- Problem Resolution and Critical Thinking
- Team Collaboration and Public Relations
- Proficient in Computerized Scheduling Systems
- Heavy lifting
- Tool management
- Ditch digging
- Safety monitoring
- Traffic control
- OSHA regulations
- Multitasking and organization
- Construction safety
- Team collaboration
- Pipe insulation
- Excavation safety
- Hand and power tools
- Effective communication
- Friendly, positive attitude
- Pipe installation
- Pipeline repair methods
- Water service
- Constituent services
Timeline
EMERGENCY CREW DISPATCHER
CITY OF CHICAGO
03.2022 - Current
CONSTRUCTION LABORER
CITY OF CHICAGO
05.2012 - 03.2022
GED -
Illinois community college board