Cora Tonihka

• Counseled patients in surgery and treatment plans.
• Obtained and recorded patient medical history and operated ophthalmic equipment.
• Advised patients on ocular medications, dressings, and future prescriptions needed.
• Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
• Maintained smooth patient flow throughout facility, promoting efficient overall operations.
• Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
• Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
• Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
• Performed site evaluations, customer surveys and team audits.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Leveraged AMD & MDI to input and compile data gathered from various sources.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Measured and recorded visual acuity and color vision testing.
• Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
• Triaged phone calls from patients and outside contacts and handled in order of importance.

Clinical/patient care:

• Vital signs, injections, phlebotomy, surgical procedures.
• Train/coordinate staff on lab procedures, prepared specimens for transport
• Removed stitches and staples, wound care, and sterile procedures.
• Using Electronic Medical Record system, created electronic medical records.
• Responsible for tracking of medical records to ensure confidentiality and provide efficient retrieval and access to all medical records
• Prepared charts for next working day for physicians
• Perform phlebotomy procedures by venipuncture and port access (Oncology)

Administrative Duties:

• Data entry of patient medical information and ordering of tests as specified by the ordering physician.
• Travel to satellite clinics for patient care
• Check out patients after their office visit
• Order and schedule follow up appointments, labs, injections, referrals and any scans to be ordered at various facilities.
• Reconcile all no show appointments, and reschedule accordingly
• Confirm office visit appointments
• Insurance verification appointments for labs/scans/surgery procedures