Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cora Williams

Stevens Point,WI

Summary

Currently working towards obtaining my Associate's in Clinical Medical Assisting, I have gained many clinical, administrative, and laboratory skills directly related to the position at hand. I am a results-driven leader with a positive attitude who has a passion for providing high-quality advice and guidance to patients. Additionally, a proven ability to identify customer needs, resolve conflicts and build strong relationships. I possess excellent problem-solving, communication, and interpersonal skills. While I am a hardworking and passionate job seeker with strong organizational skills eager to secure a Certified Medical Assistant position and ready to help the team achieve company goals.

Overview

8
8
years of professional experience

Work History

Advisor II

Nelnet
10.2019 - Current
  • Inbound calls & chats from borrowers interested in setting up payment plans, applying for deferments and forbearances, exploring repayment plans, as well as making payments on commercial and federal student loans
  • Outbound calls & chats to delinquent borrowers providing assistance and information to bring account back current and in good standing-
  • Contracted with Nebraska Department of Heath & Human Services: receive inbound calls from patience looking for testing locations, assist with questions about vaccinations, schedule COVID vaccination/ booster shots, schedule flu shots (worked from home 2 years)

Call Center Claims Representative

American Family Insurance
03.2019 - 09.2019
  • 6 month contract to assist during company’s peak season - Inbound and outbound calls, verify every caller, document every call, assist with setting up auto or property claim, go over policy info, confirm/ deny coverages, set up rental, set up vehicle repairs, handle claims throughout life of claim

Caregiver/Resident Assistant

Tender Reflections Assisted Living
01.2019 - 08.2019
  • Worked variety of AM, PM & Noc shift help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, laundry, housekeeping of facility, kitchen, & patient rooms, log hourly charts

Environmental Service Tech II

UW Health
06.2017 - 08.2018
  • Clean designated areas in hospital including patient and non-patient rooms, pull dirty linen, garbage, recyclables, and bio hazard waste from hospital rooms, restock staff closets, sweep and mop floors, pull dirty equipment for cleaning, performs housekeeping duties like bed making, bathroom cleaning, etc
  • Sterilize patient rooms and equipment

Sales Associate

SPi Global
10.2016 - 06.2017
  • Answer inbound calls and chats with customers interested in setting up Dish Tv & internet services, present promotions, perform credit checks, create accounts, data entry, 10KEY, set installment date, complete new account set up

Facility Assigner/Programmer

Frontier Communications
11.2015 - 11.2016
  • Answer inbound calls and chats to assist technicians in programming new customer services, record keeping, data entry, 10KEY, account updating and programming, complete trouble tickets & make outbound calls to customers with service updates

Education

Associate’s - Clinical Medical Assistant

Bryan University

Associate's Degree - Healthcare Management

Ultimate Medical Academy

High School Diploma - undefined

Madison East High

Skills

  • Change Management
  • Effective Selling Techniques
  • Interpersonal Communication Skills
  • Issue Resolution
  • Direct Patient Care
  • Human Anatomy and Physiology
  • Customer Service
  • Sterile Procedures and Techniques
  • EMR Systems
  • Assisting with Physical Exams
  • General Housekeeping Abilities
  • Lab Equipment Calibration
  • Communicating with Patient Families
  • Stocking Supplies
  • Vital Sign Monitoring
  • Medical Terminology
  • Specimen Collection
  • First Aid
  • Medical Billing and Coding
  • Medical Procedures Understanding
  • Phlebotomy

Timeline

Advisor II

Nelnet
10.2019 - Current

Call Center Claims Representative

American Family Insurance
03.2019 - 09.2019

Caregiver/Resident Assistant

Tender Reflections Assisted Living
01.2019 - 08.2019

Environmental Service Tech II

UW Health
06.2017 - 08.2018

Sales Associate

SPi Global
10.2016 - 06.2017

Facility Assigner/Programmer

Frontier Communications
11.2015 - 11.2016

Associate’s - Clinical Medical Assistant

Bryan University

Associate's Degree - Healthcare Management

Ultimate Medical Academy

High School Diploma - undefined

Madison East High
Cora Williams