Corah Lizcano
Lake Elsinore,CA
Summary
Dynamic, customer-focused Service Drive Manager with a proven ability to complete tasks efficiently and boost productivity. Skilled in team leadership, workflow optimization, and customer service excellence. Excels in communication, problem-solving, and adaptability, ensuring smooth operations and high customer satisfaction levels in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Service Drive Manager
Optima Dealer Services Inc.
Ont, CA
03.2021 - Current
- Monitored employee performance and provided constructive feedback.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated with technicians, advisors, and service department staff to ensure efficient workflow.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented customer service protocols to ensure high levels of customer satisfaction.
Sandwich Maker
Togo's And Baskin Robbins
FONTANA, CA
08.2020 - 03.2021
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Greeted customers in a friendly manner and answered questions about menu items.
- Completed efficient store opening and closing procedures each day.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
High School Diploma -
Sky Mountain Charter School
Diamond Springs, CA05-2020
Skills
- Employee training
- Customer service
- Workflow coordination
- Conflict resolution
- Effective communication
- Self motivation
- Professionalism
- Adaptability
- Multitasking
- Performance management
Affiliations
- Spending time with family
- Getting active in the gym or training Mixed Martial Arts
- Singing
- Cooking and meal prepping
References
References available upon request.
Timeline
Service Drive Manager
Optima Dealer Services Inc.
03.2021 - Current
Sandwich Maker
Togo's And Baskin Robbins
08.2020 - 03.2021
High School Diploma -
Sky Mountain Charter School
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