Coraima Villatoro
Summary
Patient Access Representative experienced in HIPAA compliance and customer service. Resolved billing issues and ensured patient satisfaction through effective education and relationship building in fast-paced environments. Human Resources Assistant focused on supporting HR functions, managing appointments, and preparing reports while applying HR knowledge to streamline processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Assistant
Sunrise Express
Grand Island
03.2026 - Current
- Coordinated recruitment efforts to fill various organizational positions, ensuring alignment with departmental needs.
- Posted job announcements and pre-screened applicants to identify qualified candidates for available positions.
- Conducted thorough background checks on potential new hires to ensure candidate suitability.
- Managed employee onboarding processes and ensured compliance with documentation requirements for new hires.
- Assisted in maintaining employee records and HR databases accurately.
- Responded to employee inquiries regarding benefits and company policies.
- Organized company events to promote team building and employee engagement.
Rehabilitation Technician
KB Heartland
Grand Island
02.2025 - Current
- Educated patients on proper use of therapeutic devices and exercises.
- Monitored patient progress during therapy sessions with attention to detail.
- Documented patient interactions and treatment sessions accurately in records.
- Provided emotional support and motivation to patients during recovery process.
Customer Service Representative
State Farm
Grand Island
08.2025 - 01.2026
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer complaints by employing effective communication and problem-solving techniques.
- Collaborated with team members to streamline service delivery processes.
- Delivered timely resolutions to customer complaints, ensuring high satisfaction.
Patient Access Representative
Conifer Solution
Grand Island
06.2023 - 05.2024
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and families.
- Registered patients, ensuring accurate financial and demographic information for seamless processing.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Resolved patient billing issues and collected payments, facilitating smooth financial transactions.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Resolved patient billing issues and collected payments.
- Referred patients to appropriate health care services or resources.
- Educated patients on rights and available treatment options, empowering informed decision-making.
Front Desk Receptionist
Omega Heights Family Medicine Clinic
Mckinney
03.2023 - 04.2023
- Greeted and welcomed visitors professionally, ensuring a positive first impression while handling multiple tasks.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments and maintained and updated appointment calendars.
- Performed data entry and administrative duties, including filing, scanning documents, and updating databases to maintain accurate records.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
Packing, Shipping, and Receiving Assembler
JBS
Grand Island
11.2022 - 02.2023
- Assembled, packed, and shipped products to meet customer requirements.
- Used hand tools to assemble components accurately on the production line.
- Resolved discrepancies between physical count and computer inventory records, ensuring accurate stock levels.
- Checked packaging materials before use to confirm compliance with company standards.
- Packed, sealed, and labeled customer orders accurately to ensure timely shipping.
Machine Operator
Overhead Door
Grand Island
01.2022 - 10.2022
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Cleaned equipment and work area before, during, and after shift to ensure optimal sanitation and safety.
- Maintained daily production reports and machine log books.
- Maintained daily production reports and machine log books to track operational performance and support decision-making.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Executed production procedures to streamline workflow and enhance overall production outcomes.
Employment Specialist
Associated Staffing
Grand Island
04.2021 - 08.2021
- Facilitated participant meetings to create tailored job search work plans.
- Guided clients in crafting effective resumes, cover letters, and professional documents for job applications.
- Updated and organized human resources documents, including organizational charts and performance evaluation forms, to ensure accurate and accessible information.
- Answered phone calls and scheduled appointments to manage client inquiries effectively.
Health and Safety Coordinator
JBS
Grand Island
02.2020 - 04.2021
- Investigated accidents and incidents, prepared detailed reports with findings, and recommended preventive actions to enhance workplace safety.
- Audited contractor performance to ensure adherence to established safety guidelines, fostering a culture of compliance.
- Investigated accidents and incidents, prepared detailed reports outlining findings, and recommended preventive actions.
- Participated in meetings regarding health and safety issues involving management representatives from multiple departments.
- Maintained records of safety inspection results and employee hearing test data to support regulatory compliance and health monitoring.
Office Assistant
Hendrix Genetics
Grand Island
10.2019 - 02.2020
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Organized and maintained filing systems to enable quick and easy document retrieval.
- Drafted and sent out emails and memos for seamless communication.
- Drafted and distributed emails and memos to facilitate clear and effective communication.
- Sorted and indexed information, setting up and maintaining specialized filing systems.
- Compiled and submitted monthly reports on project activity status to keep management informed.
Certified Nursing Assistant
JBS
Grand Island
07.2018 - 09.2019
- Documented patient care activities and maintained accurate charts, ensuring compliance with practice standards.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Measured and recorded vital signs, providing essential data for patient assessments and care plans.
Certified Nursing Assistant
The Veterans Home
Grand Island
12.2016 - 10.2017
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Provided direct care to patients, ensuring comfort and dignity while assisting with bathing, feeding, and grooming tasks.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
- Repositioned non-ambulatory patients to ensure safety and comfort.
- Employed safe lifting techniques to transfer patients between bed and wheelchair.
- Monitored changes in patient status and promptly communicated concerns to nursing staff, facilitating timely interventions.
- Responded to call lights to deliver timely assistance and care to patients.
Education
CERTIFICATION IN RBT -
Central Reach
Grand Island, NE 06.2023 - 09.2023
CERTIFICATION IN NURSING -
Central Community College
Grand IslandHIGH SCHOOL DIPLOMA -
Grand Island Senior High
Grand IslandSkills
- Applicant tracking
- Payroll administration
- Talent acquisition
- New hire orientation
- HR documentation
- Training coordination
- Customer service
- Employee confidentiality
- Verbal communication
- Communication etiquette
- Multitasking
- Relationship building
- Strong empathy
- Flexible schedule
- Medical terminology
Certification
- Registered Behavior Technician, 09/01/23, Central Reach
- Certification in Nursing, 05/01/14, Central Community College, Grand Island, NE
- High School Diploma, 05/01/14, Grand Island Senior High, Grand Island, NE
Languages
Spanish, Fluent
Timeline
HR Assistant
Sunrise Express
03.2026 - Current
Customer Service Representative
State Farm
08.2025 - 01.2026
Rehabilitation Technician
KB Heartland
02.2025 - Current
CERTIFICATION IN RBT -
Central Reach
06.2023 - 09.2023
Patient Access Representative
Conifer Solution
06.2023 - 05.2024
Front Desk Receptionist
Omega Heights Family Medicine Clinic
03.2023 - 04.2023
Packing, Shipping, and Receiving Assembler
JBS
11.2022 - 02.2023
Machine Operator
Overhead Door
01.2022 - 10.2022
Employment Specialist
Associated Staffing
04.2021 - 08.2021
Health and Safety Coordinator
JBS
02.2020 - 04.2021
Office Assistant
Hendrix Genetics
10.2019 - 02.2020
Certified Nursing Assistant
JBS
07.2018 - 09.2019
Certified Nursing Assistant
The Veterans Home
12.2016 - 10.2017
CERTIFICATION IN NURSING -
Central Community College
HIGH SCHOOL DIPLOMA -
Grand Island Senior High