Coralee Campbell
Sheridan,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Installer Service Specialist /Delivery Driver
O'Reilly Auto Parts
Sheridan, WY
04.2024 - Current
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise, in person and on the phone.
- Inspected vehicles for mechanical items and safety issues prior to loading. Adhered to company policies regarding safe driving practices.
- Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
- Delivered parts to customers in a timely manner.
- Communicated with customers regarding orders, returns, and exchanges.
Client Relations Consultant (SRS-G3)
US Bankcorp
Sheridan, WY
09.2020 - 06.2023
- Assisted customers with deposits, withdrawals, transfers, loan payments, and other banking transactions, all while reviewing existing accounts for accuracy of information and compliance with regulations.
- Greeted customers upon entering the bank, responded promptly to customer emails, phone calls, requests for information, and helped to resolve any issues.
- Performed daily balancing of cash drawer, vault, and ATM, and reconciled discrepancies when necessary. Checked that all daily compliance paperwork was filled out correctly and filed appropriately.
- Executed wire transfers of funds in compliance with banking best practices, while identifying potential fraud risks on accounts, and reported suspicious activities to our fraud department.
- Developed relationships with customers by providing exceptional service while helping customers open and close accounts, apply for loans, and make sound financial decisions, while partnering with loan and mortgage officers, and financial advisors to provide clients with optimal financial solutions.
Medical Billing Specialist
Sheridan Orthopedic Associates
Sheridan , WY
06.2018 - 08.2020
- Reviewed patient records for accuracy and completeness of information in the medical billing system, while verifying the accuracy of claim data prior to submission to insurance carriers. Would research complex billing issues involving multiple providers or services rendered to ensure all CPT and ICD-10 coding principles, government regulations, protocols, and third-party billing requirements were accurate.
- Monitored aging account balances, analyzed, rejected claims, and corrected errors as necessary before resubmitting them for payment by insurance providers, initiated collection efforts on unpaid balances by contacting patients directly or by mail before reporting them to collections.
- Reviewed and verified benefits and eligibility with speed and precision while adhering to HIPAA regulations when handling confidential patient information.
- Contacted insurance providers to verify insurance information, obtain billing authorization, and determine prior authorizations for medication and outpatient procedures.
- Applied payments, adjustments, and denials from insurance providers, processed patient payments, and provided customer service support to patients who had questions about their bills or payments due.
Sales Associate /Kitchen Shift Lead
Farmers Co-Op
Sheridan, WY
11.2016 - 03.2018
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed customer feedback to identify areas for improvement within the kitchen operations.
- Ensured that all orders were prepared according to recipe specifications and presented in an appealing manner.
- Implemented strategies for improving efficiency by streamlining processes such as order taking or dishwashing.
- Assisted in menu planning, ordering supplies, inventory control, cost control, budgeting, and personnel management.
- Managed stock levels of ingredients used in the kitchen while minimizing waste.
- Performed daily inspections of equipment and storage areas to ensure they were properly maintained.
General Manager /Assistant Store Manager
Holiday Gas Station
Sheridan, WY
03.2011 - 10.2016
- Hired, trained, and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Conducted regular meetings with staff members to discuss performance issues, new initiatives, compliance regulations, safety standards, and company policies.
- Supervised daily operations of the retail store, including staff scheduling, inventory management, customer service, cash drawer balances, and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and conducting regular inventory counts throughout the year to maintain accurate records.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles, and other equipment for potential hazards or malfunctions to ensure accurate records of fuel inventory levels.
Education
High School Diploma -
Sheridan High School
Sheridan, WY05-2007
Skills
- Interpersonal Communication
- Resourceful & quick learner
- Data entry, invoice processing
- Filing and data archiving
- Multitasking, prioritization and accuracy
- Recordkeeping
- Inventory management
- Mail Management
Certification
- Public Notary
Timeline
Installer Service Specialist /Delivery Driver
O'Reilly Auto Parts
04.2024 - Current
Client Relations Consultant (SRS-G3)
US Bankcorp
09.2020 - 06.2023
Medical Billing Specialist
Sheridan Orthopedic Associates
06.2018 - 08.2020
Sales Associate /Kitchen Shift Lead
Farmers Co-Op
11.2016 - 03.2018
General Manager /Assistant Store Manager
Holiday Gas Station
03.2011 - 10.2016
High School Diploma -
Sheridan High School