Coralie Adjibi
Indianapolis,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Yama Hair Braiding
01.2022 - 03.2023
- Promoted available products and services to customers during service, account management, and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Project Support Coordinator
Lowes
09.2020 - 11.2021
- Managed specialist team to provide technical assistance and customer service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
Call Center Representative
La French Connection
03.2018 - 08.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate Of Nursing - Nursing
Ecole Africaine Des Services Sociaux Et De Santé
Africa02.2019
Skills
- Customer Relations
- Active Listening
- Problem-Solving Ability
- Managing Multiple Tasks
- Call Center Operations
- Delivery Scheduling
- Quality Assurance Controls
- Customer Service
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Yama Hair Braiding
01.2022 - 03.2023
Project Support Coordinator
Lowes
09.2020 - 11.2021
Call Center Representative
La French Connection
03.2018 - 08.2020
Associate Of Nursing - Nursing
Ecole Africaine Des Services Sociaux Et De Santé
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