Coralis Garcia Rodriguez
Tucson ,AZ
Summary
Dynamic Customer Service Representative with proven success at Afni, adept at resolving complex inquiries and enhancing customer satisfaction. I excel in high-pressure environments, utilizing active listening and problem-solving to improve resolution times and foster client loyalty. Committed to driving service excellence and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Afni
06.2024 - Current
- Resolved customer inquiries and issues effectively through active listening and problem-solving techniques.
- Managed high volumes of inbound calls while maintaining quality service and adherence to protocols.
- Assisted in training new representatives on system navigation and customer interaction best practices.
- Utilized CRM software to document interactions, ensuring accurate records for future reference.
- Provided feedback on common customer concerns, contributing to product and service improvement discussions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Chicanos Por La Causa
03.2021 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
High School Diploma -
Nosotros Academy
Tucson, AZSkills
- Customer service
- Data entry
- Microsoft Excel
- Payment processing
- Call center experience
- Computer proficiency
- Microsoft outlook
Timeline
Customer Service Representative
Afni
06.2024 - Current
Customer Service Representative
Chicanos Por La Causa
03.2021 - 05.2024
High School Diploma -
Nosotros Academy