Coralys Gonzalez

Work History

Monarch Wellness

08.2024 - 12.2024

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Aids Healthcare Foundation

12.2023 - 03.2024

Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Transported clients to doctor appointments and social events.
Engaged patients in recreational activities such as reading books or playing games.
Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Participated in developing individualized care plans based on medical orders and assessments.
Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.

Marbrook

11.2023 - 01.2024

Maintained a safe learning environment by enforcing school rules and regulations.
Participated in professional development programs related to education topics.
Participated in staff meetings and professional development workshops.
Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
Administered tests and assessments according to school guidelines.
Created an environment conducive to learning while managing challenging behaviors.

Diamond Grill Restaurant

12.2019 - 12.2020

Performed regular maintenance checks on equipment to ensure proper functioning.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Supervised and trained staff in customer service, food handling, and safety protocols.
Ordered supplies from vendors as needed while staying within budget guidelines.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Resolved conflicts among employees in an effective manner.
Maintained detailed records of sales transactions and daily shift reports.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Managed accounts payable, accounts receivable and payroll.

Burger King

12.2018 - 12.2019

Provided excellent customer service when delivering goods.
Monitored customer service calls and emails to identify areas of improvement in customer service processes.
Created customer service model used at multiple locations, resulting in increase in customer service ratings.