Summary
Overview
Work History
Education
Skills
Timeline
Corazon Tan

Corazon Tan

Marikina City ,Metro Manila

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Panasiatic Solutions
Bacolod City , Bacolod City
01.2011 - 01.2013
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Teleperformance
Bacolod City , Bacolod City
03.2013 - 08.2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Cross Trained CRS and Tech

Acquire BPO
Shaw Boulevard , NCR
04.2019 - 09.2021
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Posted payments to accounts and maintained records.

Education

Associate of Science - Bachelor of Science in Tourism

La Consolacion College , Bacolod City
03.2000

High School Diploma -

Bacolod Tay Tung Hi School , Bacolod City
03.1999

Skills

  • De-escalation Techniques
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Patient and Empathetic

Timeline

Cross Trained CRS and Tech - Acquire BPO
04.2019 - 09.2021
Customer Service Representative - Teleperformance
03.2013 - 08.2017
Customer Service Representative - Panasiatic Solutions
01.2011 - 01.2013
La Consolacion College - Associate of Science, Bachelor of Science in Tourism
Bacolod Tay Tung Hi School - High School Diploma,

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Corazon Tan