Corbin Hoffman
Nashville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
IT Manager
Infinity Infusion Nursing, LLC
01.2018 - 05.2023
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology.
Post Office Manager
Mississippi College
01.2016 - 01.2018
- Streamlined postal operations by implementing efficient sorting and delivery processes.
- Reduced customer wait times through the optimization of staff scheduling and task management.
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Improved overall productivity with the implementation of new mail processing equipment and technology.
- Ensured timely deliveries by closely monitoring daily routes and making necessary adjustments when needed.
- Hired, trained and evaluated performance of several employees.
Food Server
Chick-fil-A
01.2009 - 01.2016
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Education
Bachelor of Arts - English Literature
Mississippi College
Clinton, MS05.2019
Skills
- Proficient in multiple software (Microsoft, Workday, Teams, Bamboo HR, and others)
- Information confidentiality
- Team Collaboration
- Risk mitigation planning
- IT resource use
- Technical Troubleshooting
- Network Administration
- Excellent Communication
- Interpersonal Communication
- Multitasking
- Time Management
- Adaptability
Timeline
IT Manager
Infinity Infusion Nursing, LLC
01.2018 - 05.2023
Post Office Manager
Mississippi College
01.2016 - 01.2018
Food Server
Chick-fil-A
01.2009 - 01.2016
Bachelor of Arts - English Literature
Mississippi College
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