Corby Terral
Bryan,TX
Summary
Dependable professional with strong customer service and conflict resolution skills. Experienced in training and mentoring teams, enhancing customer engagement, and optimizing inventory management to drive efficiency. Computer hardware, software, typing.
Overview
23
23
years of professional experience
Work History
Dealer and Retail Sales Lead
Gearhead Sales
College Station, TX
10.2019 - 02.2026
- Facilitated customer transactions, ensuring accuracy and efficiency in payment processing.
- Managed inventory levels, optimizing stock availability and minimizing shortages.
- Trained new dealers on operational procedures and customer service best practices.
- Developed strategies to enhance customer engagement and loyalty through personalized service.
- Analyzed sales trends to identify opportunities for product promotions and upselling initiatives.
Manager
Four Downs Sports Bar
College Station, TX
01.2017 - 10.2019
- Developed training materials to improve onboarding process for new hires and enhance staff performance.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service delivery.
- Managed vendor relationships to secure competitive pricing and maintain supply chain efficiency.
- Led initiatives to streamline operational processes, resulting in improved workflow efficiency and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Potato Shack
College Station, TX
05.2009 - 10.2012
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on best practices in customer service and food preparation.
- Implemented inventory management system, reducing waste and optimizing stock levels.
- Coordinated team schedules to align staffing with peak business hours, enhancing service efficiency.
- Managed and motivated employees to be productive and engaged in work.
Cashier
Shell Gas Station
College Station, TX
01.2006 - 03.2008
- Processed customer transactions efficiently at point-of-sale.
- Managed cash register, ensuring accuracy in cash handling and balancing.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Game Tester
Activision
Santa Monica, CA
08.2005 - 12.2005
- Conducted thorough testing of game functionality to identify bugs and inconsistencies.
- Collaborated with developers to communicate issues and suggest improvements.
- Developed detailed test cases and executed them for various gaming platforms.
- Documented findings in issue tracking systems to ensure clear communication of problems.
Game Master
NC Soft
Glendale, CA
02.2003 - 06.2005
- Facilitated engaging gaming experiences through effective storytelling and interactive gameplay mechanics.
- Collaborated with development teams to enhance game narratives and player immersion.
- Monitored player feedback and behavior to identify areas for improvement in game design.
- Developed and maintained comprehensive documentation on game rules, procedures, and updates.
- Implemented quality assurance processes to ensure a seamless gaming experience for players.
- Promoted a positive, inclusive gaming environment by enforcing community guidelines and addressing toxic behavior promptly.
Education
Associate of Arts - Graphic And Digital Design
Full Sail University
Winter Park, FL02-2003
Skills
- Memory retention
- Dependability
- Quick thinking
- Excellent customer service
- Effective conflict resolution skills
- Conflict mediation
- Time management abilities
- Adaptability
Timeline
Dealer and Retail Sales Lead
Gearhead Sales
10.2019 - 02.2026
Manager
Four Downs Sports Bar
01.2017 - 10.2019
Manager
Potato Shack
05.2009 - 10.2012
Cashier
Shell Gas Station
01.2006 - 03.2008
Game Tester
Activision
08.2005 - 12.2005
Game Master
NC Soft
02.2003 - 06.2005
Associate of Arts - Graphic And Digital Design
Full Sail University