Cordelia Chatman-Reese
Chicago,IL
Summary
Highly motivated Commission Fragrance Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Commission Sales Associate
Macy's
10.2017 - Current
- Greet all customers to make connection.
- Ask questions and listen to customers needs to recommend appropriate products.
- Demonstrate Men and Women's fragrance and cosmetic products.
- Increase sales revenue by building strong rapport with customers.
- Meet daily and weekly sales goals, including per-sale goal objectives and opening store credit cards.
- Operate cash registers.
- Perform merchandising and stock replenishment daily.
- Maintain and update My Client system , to generate sales, contact clients for future events, and to replenish products to repeat customers.
Sales Specialist
Macy's
10.2013 - 10.2017
- Drive sales by using product knowledge and aggressive sales skills while engaging with Sales associates to meet monthly goals.
- Increased sales revenue by developing and implementing strategic sales plans.
- Processed phone orders.
- Processed fulfillment orders.
- Opened 5 credit accounts to meet weekly goals.
- Built strong client relationships through consistent communication.
- Boosted customer satisfaction by providing exceptional product knowledge while performing Intimate apparel measurements.
Business Development Representative
Toyota Of Lincoln Park
04.2014 - 10.2014
- Performed cold calling to 100 customer's daily, for various sales events and promptly answered all inquiries with professionalism.
- Scheduled appointments for customers to visit our dealership and respond to any inquiries regrading current sales offers.
- Provided timely responses to email inquiries.
- Attended weekly Sales meetings with Sales team.
- Assisted with service team calls as necessary.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
Order Administrator
AT&T
01.1984 - 11.2010
- Performed data entry.
- Processed service orders.
- Contacted customers and answered inbound calls
- Operated general office equipment
- Performed test calls with technicians.
- Experienced with Microsoft Office, Excel, and Word.
Education
Undergraduate in Business -
Roosevelt University
Chicago, ILTelecom Certificate -
Aims Community College
Greely, ColoradoHigh school Diploma -
Farragut High School
Chicago, ILSkills
- Customer Needs Assessment
- Results Oriented
- Product Sales
- Negotiation
- Upselling
- Order Processing
- Reliable and punctual
- CRM
Accomplishments
Received the Macy's 6 Make Magic 2015 Award, for driving sales and making magic.
Recognized in 2020 for holding 5th place in opening Macy's Bronze Rewards accounts.
Certification
Advance Telephone Communications
Timeline
Commission Sales Associate
Macy's
10.2017 - Current
Business Development Representative
Toyota Of Lincoln Park
04.2014 - 10.2014
Sales Specialist
Macy's
10.2013 - 10.2017
Order Administrator
AT&T
01.1984 - 11.2010
Undergraduate in Business -
Roosevelt University
Telecom Certificate -
Aims Community College
High school Diploma -
Farragut High School