Jackie Morahan
Henderson
Summary
Dedicated professional with extensive experience in customer service, issue resolution, and compliance enforcement. Skilled in managing request under high-pressure situations, ensuring customer satisfaction. Expert in assessing customer needs, building rapport, and leveraging product knowledge to drive revenue growth.
Overview
14
14
years of professional experience
1
1
Language
Work History
Commission Sales Associate
RC Willey
03.2016 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Lead Retail Sales Associate
Kmart, Sears Holding
02.2011 - 03.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw store layouts, executed merchandising strategies, and ensured planogram compliance
- Performed cashier duties and managed stock replenishment to maintain product availability.
- Supervised daily operations and trained new associated to ensure smooth store functionality.
Education
Bachelor of Science - Criminal Justice
University of Las Vegas Nevada
Las Vegas, NV 05.2001 -
Skills
Product sales
Customer service and conflict resolution
Sales development
Customer needs assessment
Multi-tasking strength
Problem-solving under pressure
Task prioritization
Building rapport
Timeline
Commission Sales Associate
RC Willey
03.2016 - 09.2024
Lead Retail Sales Associate
Kmart, Sears Holding
02.2011 - 03.2016
Bachelor of Science - Criminal Justice
University of Las Vegas Nevada
05.2001 -
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