cordelia Kargbo
Skillman,NJ
Summary
Committed Program Manager of Residential Services with significant experience in operational management, staff supervision, and program development. Strong leadership skills displayed through successful team building and fostering positive relationships within multidisciplinary teams. Successful track record of improving service delivery efficiency while ensuring exceptional quality of care for residents. Notable contributions include implementing innovative initiatives that enhanced residential services and improved resident satisfaction.
Compassionate Program Manager of Residential Services known for high productivity and efficient task completion. Possess specialized skills in program development, staff training, and regulatory compliance which ensure successful service delivery. Excel in communication, leadership, and problem-solving to effectively manage teams and meet organizational goals.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Program Manager of Residential Services
Community Options Inc
Hillsborough, NJ
10.2020 - Current
- Developed and implemented innovative programs for residential service delivery.
- Managed budgets and resources for effective program operations.
- Monitored compliance with regulations and best practices in residential services.
- Evaluated program effectiveness through regular feedback from stakeholders.
- Coordinated staff training sessions to enhance team skills and knowledge.
- Facilitated communication between clients, families, and service providers.
- Led community outreach initiatives to promote residential services awareness.
- Drafted reports summarizing key findings from program evaluations for senior leadership review.
Human Resources Manager
Empathy Care Inc.
Somerset, New Jersey
05.2014 - 09.2020
- Oversaw recruitment processes and collaborated with hiring managers on staffing needs.
- Managed employee relations issues and facilitated conflict resolution sessions.
- Administered performance management systems to support employee development goals.
- Developed and implemented employee engagement initiatives at Empathy Care Inc.
- Designed training programs to enhance staff skills and improve workplace productivity.
- Coordinated benefits administration and communicated options to employees effectively.
- Conducted compliance audits to ensure adherence to HR policies and regulations.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Education
Bachelor - Human Resources
Rutgers University
New Brunswick, NJ 09.2015 - 06.2017
High School Diploma
Freetown, INSkills
- Program development
- Budget management
- Compliance monitoring
- Program evaluation
- Training coordination
- Resource allocation
- Client management
- Conflict resolution
- Communication
Timeline
Program Manager of Residential Services
Community Options Inc
10.2020 - Current
Bachelor - Human Resources
Rutgers University
09.2015 - 06.2017
Human Resources Manager
Empathy Care Inc.
05.2014 - 09.2020
High School Diploma