Cordell Craft
Richmond,VA
Summary
Dynamic service leader with a proven track record at Chipotle Grill, excelling in complaint resolution and customer service excellence. Adapt at leading teams to enhance collaboration and drive continuous improvement. Strong communicator with a commitment to safety and quality, ensuring optimal customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Service Leader
Chipotle Grill
08.2023 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
Service Technician
Mosquito Authority
06.2023 - 08.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Crew Member
Chipotle Grill
08.2022 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Certificate Of Technical Studies - HVAC
Brightpoint
Chester, VA05.2025
Diploma -
Midlothian High School
Midlothian, VA05.2024
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Customer service excellence
- Complaint resolution
Timeline
Service Leader
Chipotle Grill
08.2023 - Current
Service Technician
Mosquito Authority
06.2023 - 08.2023
Crew Member
Chipotle Grill
08.2022 - 06.2023
Certificate Of Technical Studies - HVAC
Brightpoint
Diploma -
Midlothian High School
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