Cordell Matthews
Humble,Texas
Summary
Dedicated and reliable employee who has been working at the same company for over 10 years. Has worked in the positions of Courtesy Clerk and Produce Clerk for the company. Has strong customer service skills and is recognized for resolving customer complaints without causing incidents, and is committed to creating a positive experience for customers through friendly and helpful conversations. Can be relied upon to help the store achieve its goals for the community.
Overview
11
11
years of professional experience
Work History
Produce and Courtesy Clerk
Kroger
08.2015 - Current
- Achieved quality inventory levels by restocking shelves and organizing produce effectively to make sure customers were able to find what they needed.
- Assisted customers with questions and complaints, providing product information and support promptly.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Inspected the expiration dates on over 100 bags of salads and vegetables to mark down any items that were close to their expiration dates.
- Consistently remove any raw fruits or vegetables that are a few days away from spoiling and put them in red bags at a reduced price.
- Welcomed customers entering the store to ensure a comforting experience.
- Maintained a 100% clean and organized storefront.
- Accommodated customers every day with bagging groceries, requested if they wanted the bags loaded into their vehicles, and provided other services as needed.
- Collected carts from the store parking lot and brought them into the two foyers.
- Organized the front end, making sure it looks clean before the store gets really busy.
Education
Associate of Arts - General Studies
Lone Star College
TX02-2026
Skills
- Telephone etiquette
- Customer service
- Strong work ethic
- Stock rotation
- Positive attitude
- Cleanliness and Organization
- Experience with operating pallet jacks
- Good at cleaning up messes on the floor
- Flexible schedule
Interests
Fixing things that are broken, Currently learning Python through online course, Digital art creation with IPAD app Procreate
Languages
English
Native or Bilingual
Timeline
Produce and Courtesy Clerk
Kroger
08.2015 - Current
Associate of Arts - General Studies
Lone Star College