Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marquan Gunn

Chicago,IL

Summary

Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in team collaboration to achieve business objectives and effectively resolve escalated customer issues. Strong work ethic and adaptability, with a track record of mastering new skills independently. Experienced Construction Laborer skilled in operating machinery, ensuring compliance with safety regulations, and completing projects under tight deadlines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Construction Worker

Forklifts Operator
Chicago , IL
01.2023 - 06.2024
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Maintained accurate records documenting project progress throughout duration of each job.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Provided assistance to supervisors when needed completing additional duties as assigned.

Crew Member

Mcdonalds
Chicago, IL
12.2021 - 11.2023

- Facilitated customer orders, and addressed inquiries regarding menu items and promotions.
- Managed cash register operations, and utilized restaurant equipment effectively.
- Conducted training sessions for new employees to promote best practices.
- Prepared food in compliance with chain specifications to guarantee product quality.
- Maintained cleanliness by cleaning designated areas during slow periods.
- Accurately packaged to-go orders for customer satisfaction.
- Refilled dispensers of napkins, condiments, and utensils as needed.
- Regularly emptied the trash to support hygienic conditions.

Crew Member

Wendy's
Chicago, IL
06.2020 - 10.2021

- Welcomed customers upon entry, and expressed gratitude upon departure.
- Prepared menu items based on customer specifications and special requests.
- Accurately recorded customer orders, processed payments, and provided change.
- Monitored adherence to food safety standards throughout the preparation process.
- Executed food preparation in accordance with burger chain specifications.
- Maintained the cleanliness of the designated area during downtime.
Addressed customer complaints by redoing orders when necessary.

Education

Graduate Certificate - Construction Engineering

Metropolitan Family Services Youth Build
Chicago, IL
07-2023

High School Diploma -

Butler College Prep
Chicago, IL
06-2023

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Problem solving
  • Construction safety
  • Equipment operation
  • Attention to detail
  • Quality control
  • Effective communication
  • Task prioritization
  • Work ethic
  • Inventory management
  • Site management
  • CPR certification
  • Health and safety
  • UAS operation
  • Equipment maintenance

Certification

Forklift Operator Certification

CPR Certification

The Recreational UAS Safety Test (TRUST) Completion Certificate

Timeline

Construction Worker

Forklifts Operator
01.2023 - 06.2024

Crew Member

Mcdonalds
12.2021 - 11.2023

Crew Member

Wendy's
06.2020 - 10.2021

Graduate Certificate - Construction Engineering

Metropolitan Family Services Youth Build

High School Diploma -

Butler College Prep