Coree Wells
Summary
Hardworking and reliable recent Biology graduate from the University of Alabama, with a background in performing under high pressure. Highly organized, proactive, and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement
01.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Grocery Stocker/Cashier
S&S Foods
01.2017 - 08.2019
- Stocked shelves with items making sure items were not outdated and brought forward.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Blocked and faced products on shelves and displays to meet company policies.
- Greeted customers and retrieved requested products to drive satisfaction.
- Verified invoices against delivered merchandise to drive shipment accuracy.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Operated cash register, collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Clothing Model/Sales Associate
Younique Sophistication Boutique
10.2017 - 12.2017
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Recommended merchandise to customers based on needs and preferences.
- Displayed clothing and merchandise in print and online advertisements.
Education
Bachelor of Science - Biology
The University of Alabama
Tuscaloosa, AL08.2023
Associate of Science - General Studies
Wallace State Community College - Hanceville
Hanceville, AL08.2019
High School Diploma -
Good Hope High School
Cullman, AL08.2019
Skills
- Microsoft Office
- Running Experiments
- Laboratory Techniques
- Active Listening
- Technical Writing
- Report Development
- Multitasking and Organization
Timeline
Customer Service Representative
Lowes Home Improvement
01.2020 - 07.2023
Clothing Model/Sales Associate
Younique Sophistication Boutique
10.2017 - 12.2017
Grocery Stocker/Cashier
S&S Foods
01.2017 - 08.2019
Bachelor of Science - Biology
The University of Alabama
Associate of Science - General Studies
Wallace State Community College - Hanceville
High School Diploma -
Good Hope High School
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