Summary
Overview
Work History
Education
Skills
Timeline
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Coreena Corbin

Shoreline

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at Chic Fil A. Excelled in fostering customer loyalty and enhancing team productivity through effective communication and empathy. Skilled in POS system operations and maintaining high accuracy levels in transactions. Proven track record of improving service delivery and streamlining operational efficiency.

Overview

24
24
years of professional experience

Work History

Cashier/Retail Sales Associate

7/11 Convenience Store
05.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Customer Service Cashier

Chic Fil A
05.2022 - 03.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

On-Call Supervisor

Downtown Emergency Service Center
07.2006 - 10.2012
  • Implemented efficient systems for tracking employee hours, reducing payroll discrepancies and improving accuracy in timekeeping records.
  • Fostered an inclusive work environment through open communication channels and promoting diversity initiatives among staff members'' strengths.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Enhanced team productivity by efficiently delegating tasks and prioritizing workloads during peak periods.
  • Coordinated training programs for new hires, ensuring comprehensive onboarding experiences for all employees.
  • Managed on-call schedules for staff members, ensuring optimal coverage during high-demand periods.
  • Evaluated employee performance regularly, providing constructive feedback and professional development opportunities as needed.
  • Mitigated risk by enforcing workplace safety protocols and maintaining compliance with all applicable regulations.
  • Maintained accurate records of client interactions, streamlining information access for future reference when required by colleagues or management teams.

Produce Associate

Fred Meyers
03.2000 - 10.2006
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.

Education

Associate of Science - Applied Psychology

Columbia Basin College
Pasco, WA
01-2004

GED -

Washington State
Seattle, WA
01-1994

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Written and verbal communication
  • Order taking
  • POS system operations
  • Attention to detail

Timeline

Cashier/Retail Sales Associate

7/11 Convenience Store
05.2023 - 08.2024

Customer Service Cashier

Chic Fil A
05.2022 - 03.2023

On-Call Supervisor

Downtown Emergency Service Center
07.2006 - 10.2012

Produce Associate

Fred Meyers
03.2000 - 10.2006

Associate of Science - Applied Psychology

Columbia Basin College

GED -

Washington State

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Coreena Corbin