Corell Banks
Charlotte,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team Leader who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Walgreens
03.2024 - Current
- Cooperate with coworkers to improve customer experience and manage storefront.
- Exercise composure under pressure and in escalated customer service scenarios.
- Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolve customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coach crew members to optimize performance and motivate toward more efficient work.
- Lead by example, demonstrating a strong work ethic and commitment to excellence that motivates team members to strive for their best performance.
Customer Service Associate
Walgreens
11.2021 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Crew Team Member
Zaxbys
09.2021 - 11.2021
- Worked front counter, drive-thru and other areas.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Crew Team Member
Mcdonalds
07.2020 - 06.2021
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Associate of Arts - General Studies
Central Piedmont Community College
Charlotte, NC12.2024
High School Diploma -
Independence High School
Charlotte, NC05.2022
Skills
- Administrative Support
- Payment Processing
- Handling Customer Complaints
- Staff Training and Onboarding
- Team collaboration
- Determination to finish assigned tasks
- Telephone Etiquette
- Willingness to Learn
- Problem Solving
- Multitasking
Timeline
Shift Lead Manager
Walgreens
03.2024 - Current
Customer Service Associate
Walgreens
11.2021 - 03.2024
Crew Team Member
Zaxbys
09.2021 - 11.2021
Crew Team Member
Mcdonalds
07.2020 - 06.2021
Associate of Arts - General Studies
Central Piedmont Community College
High School Diploma -
Independence High School