Corella Banks
Shirley Ryan Ability Lab
Chicago,Illinois
31
years of professional experience
Proven Patient Service Representative with a track record of enhancing patient satisfaction at Advocate Medical Group through expert insurance verification and empathetic customer service. Skilled in HIPAA compliance and medical billing, adept at multitasking and maintaining professionalism under pressure. Demonstrates a commitment to accuracy and patient confidentiality, significantly improving clinic efficiency and patient trust.
Work History
Patient Service Representative
2 Years 2 Months- Coordinated patient check-in, registration, and demographic updates with accuracy.
- Verified insurance eligibility and collected payments for office procedures.
- Scheduled appointments, follow-ups, and referrals using practice management systems.
- Answered multi-line calls and resolved patient questions with professional service.
Patient Service Representative
3 Years- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC
- to schedule appointments.
Patient Service Representative Outpatient Revenue Cycle
5 Years- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Outpatient ICD-9, ICD-10, Medicare Billing
Clinic Phone Operator
15 Years 11 Months- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Streamlined call routing process for improved caller experience and reduced wait times.
Education
- Biology
Biology
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Medical terminology knowledge
Appointment Scheduling
Patient confidentiality
Patient Intake
Payment Collection
Patient greeting
Eligibility Determination
Data entry proficiency
Medical Billing
Directing callers
Cross-cultural sensitivity
Medicaid
Phone and Email Etiquette
Problem-Solving
Multitasking and Organization
Registration and Admissions
Fee Collection
Payment Processing
Paging Systems
EMR
Scheduling Diagnostic Procedures
EMR Updating
Attention to Detail
Punctual and Hardworking
Caring and Empathetic
Calm and Effective Under Pressure
Reliability and Dedication
Resolving Problems
50 WPM Typing Speed
Timeline
Patient Service Representative
Shirley Ryan Ability Lab
08.2024 - CurrentRead More
Patient Service Representative
Advocate Medical Group
02.2017 - 02.2020Read More
Patient Service Representative Outpatient Revenue Cycle
Advocate Medical Group
03.2012 - 03.2017Read More
Clinic Phone Operator
Ravenswood Field Medical Group
03.1996 - 02.2012Read More
City Colleges of Chicago - Wilbur Wright College
Biology
Read More
University of Illinois At Chicago
from Biology
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