Coretta Hendley
Atlanta,GA
Summary
I have many years of professional customer service experience. I am seeking a position where I can utilize my talent to broaden my skills within your organization. I believe I can become a valuable addition to your outstanding business.
Overview
14
14
years of professional experience
Work History
Scheduler II
NORTHSIDE HOSPITAL
Atlanta, Ga
01.2022 - Current
- Using specialized software to arrange, update, scheduling & confirm appointments for patient. Attaching order and making sure that the orders are filled out correctly when sent over by the physician office. Confirm insurance and emailing location to order dose for special exam such as pet/ct brain, psma &cerianna. Compliance with HIPPA.
- Customer Service, multiple telecommunication task and scheduling patients
Gas Reimbursement Coordinator
SOUTHEASTRANS
Atlanta, Ga
01.2018 - 01.2022
- Conducting appropriate screening and eligibility functions while obtaining correct information to schedule and dispatch appropriate modes of transportation efficiently and accurately.
- Research, analyze and determine an appropriate course of action for members expeditiously. This is conducted with a caring and empathetic approach without escalation.
- Maintaining current knowledge of local operating transportation policies while utilizing trip scheduling and dispatch software. Enngage external ride share (Lyft) dispatch software when suitable. Compliance with HIPPA.
- Prioritize urgent needs requests for our Medicaid and Medicare Members and expedited their Gas Reimbursement Forms and payments as needed compassionately.
- Some Customer Service Duties
Administrative Assistant
SUPERIOR RESEARCH
Atlanta, Ga
01.2017 - 01.2018
- Handled multiple telecommunication devices to verify and update client information with strict confidentiality.
- Maintained and assembled documents.
- Performed record keeping and kept them up to date.
- Organized and scheduled meetings and attendees.
- Composed weekly employee schedules and maintained office inventory.
- Multiple telecommunication task, organizing and scheduling office team
Machine Administrator
WORLD EMBLEM INTERNATIONAL
Atlanta, Ga
01.2016 - 01.2017
- Utilize PC and software to enter product details and operate emblem manufacturing machine with attention to detail and safety standards. Documented and maintained files for defective materials from machine operation.
Nutrition Administrator
CLIFTONDALE ELEMENTARY SCHOOL
College Park, Ga
01.2015 - 01.2016
- Reconcile payment with online system to ensure that monies were properly applied to student's accounts. Trained new employees on policies and procedures that were expected to follow each day. Cook and served food to student's, staff and parents.
- Food service worker and cashier support
Administrator Assistant
VISIONARY LEARNING ACADEMY
Atlanta, Ga
01.2012 - 01.2015
- Engaged parents, staff and children to ensure a healthy learning environment. Maintained compliance with State licensing and Funding programs. Ensured staff complied with OSHA Standards. Engaged in Quality Control and accounted for daily financial transactions and accounts.
- Child and parent-based Customer Service, Child Development, Telecommunications and cashier support
Education
High School Diploma -
George Washington Carver High School
Atlanta, Ga.05-2002
Skills
- Microsoft word, Excel, Outlook, Power Point, &typing, payment Processing, plus Multiple devices in telecommunications
- Teamwork and collaboration
- Customer service
- Effective multitasking
- Critical thinking
Timeline
Scheduler II
NORTHSIDE HOSPITAL
01.2022 - Current
Gas Reimbursement Coordinator
SOUTHEASTRANS
01.2018 - 01.2022
Administrative Assistant
SUPERIOR RESEARCH
01.2017 - 01.2018
Machine Administrator
WORLD EMBLEM INTERNATIONAL
01.2016 - 01.2017
Nutrition Administrator
CLIFTONDALE ELEMENTARY SCHOOL
01.2015 - 01.2016
Administrator Assistant
VISIONARY LEARNING ACADEMY
01.2012 - 01.2015
High School Diploma -
George Washington Carver High School