Hi, I’m
WHITNEY GILKEY
Administrative Professional
Guysville,OH
Summary
Hardworking, organized, and focused Administrative Professional demonstrating excellent communication skills while delivering remarkable customer service and patient advocacy. Working hard to achieve the most out of my work day(s) by delivering exceptional time management abilities, and impeccable prioritization skills validated with over a decade and a half of performance and skill related trainings to this particular position.
Proficient at drafting reports and business correspondence, managing sensitive confidential records, and updating tracking spreadsheets for proficient productivity and tracking purposes. Employing exceptional leadership skills with expertise in streamlining workflows to optimize personnel strengths. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. With the willingness to take on added responsibilities to meet team goals.
Work History
State of Ohio-Division of Natural ResourcesAthens
Customer Service Representative 2
10.2025 - Current
Job overview
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Implemented process improvements that enhanced response time to customer requests.
- Developed and maintained positive relationships with clients to ensure satisfaction and loyalty.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Ohio UniversityAthens, OH
Records Management Specialist, Admissions Dept
09.2024 - 10.2025
Job overview
- Engaged in at least 30 daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Triaged phone inquiries from students and family members about status changes or general questions regarding applications.
- Contacted document requestors and obtained additional information required to process document requests.`
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Provided exceptional customer service to internal clients, facilitating swift access to necessary documentation for various projects and initiatives.
Ohio UniversityAthens, OH
Administrative Services Associate, HCOM
10.2022 - 09.2024
Job overview
- Processed and produced a vast number of documents, letters, reports and correspondence monthly with implementing the digital filing system that increased document retrieval speeds by 35%, and enhanced overall office efficiency.
- Ensured smooth communication within the office by managing phone calls, emails, and correspondence with professionalism and efficiency.
- Supports executive management with administrative tasks such as document and report preparation, file maintenance, and multi-calendar management.
- Managed projects effectively by tracking progress, assigning tasks, and ensuring timely completion of objectives.
- Streamlined office operations by implementing efficient filing systems and organizational procedures.
Marietta Memorial Hospital, Belpre Cancer CenterBelpre, OH
Administrative Scheduler/Intake Coordinator
01.2022 - 06.2022
Job overview
- Streamlined the appointment scheduling process for several thousand patients monthly, leveraging expertise in scheduling software and meticulous attention to detail, leading to a 30% increase in clinic efficiency and patient satisfaction.
- Developed customized reports showcasing insights into operational efficiencies gained as a result of improved scheduling practices.
- Contributed to administrative team''s overall success by supporting colleagues in their tasks and sharing best practices for efficient time management and communication strategies.
- Facilitated smooth communication between departments by coordinating schedules and ensuring timely information sharing.
- Provided exceptional customer service to internal clients across all levels of the organization by consistently addressing scheduling requests with a solution-oriented approach.
Fairfield Medical CenterLancaster, OH
Administrative Receptionist/Phlebotomy Technician
10.2020 - 01.2022
Job overview
- Demonstrated versatility by handling receptionist duties for over 30 hours per week while also performing more than 75 successful phlebotomy procedures per month, maintaining professionalism and high-quality patient care in a fast-paced medical office.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
WVU MedicineVienna, WV
Administrative Secretary/Phlebotomy Technician
06.2018 - 10.2020
Job overview
- Managed scheduling for an average of 50 patient appointments daily while performing high-volume blood draws (30+ per day), demonstrating exceptional organizational skills and maintaining a 99% accuracy rate in specimen processing.
- Supported onboarding of new employees by preparing orientation schedules and coordinating training sessions with relevant departments.
- Managed high-priority projects successfully while juggling multiple deadlines simultaneously for various stakeholders.
- Provided exceptional customer service to internal clients across all levels of the organization by consistently addressing scheduling requests with a solution-oriented approach.
Marietta Memorial Hospital, Strecker Cancer CenterMarietta, OH
Administrative Scheduler
01.2014 - 06.2018
Job overview
- Streamlined appointment setting processes for a team of 50+ employees, employing strategic scheduling software that reduced double-bookings by 95% and enhanced overall staff efficiency.
- Streamlined administrative processes by implementing efficient scheduling systems.
- Coordinated delivery of master block schedule to newly hired department staff.
- Improved team collaboration by organizing regular meetings, conference calls, and video conferences.
Education
Independence UniversitySalt Lake City, UT
Some College (No Degree) from Health Sciences
05-2021
University Overview
- Continuing education in office management
- Completed professional development in Microsoft Office Suite applications, designed and presented professional power point presentations, and generated creative writings and examples as assigned.
- Professional Development: Anatomy & Physiology, Human Biology, and Patients Rights and Responsibilities as it refers to HIPPA.
- Should be noted one year of this two year course was completed due to the dismissal of the school/college
Tri-County Adult Career CenterNelsonville, OH
Post-Secondary Vocational Certificate Degree from Office Management & Phlebotomy Technology
05.2013
University Overview
- Professional development completed in relation to administrative office work, records management, and knowledge/certification of confidentiality policies & procedures including attending HIPPA compliance workshops and knowing patients rights and responsibilities.
- Advanced proficiency in Microsoft Office and general office programs such as Outlook and Teams.
- Internship completed at Camden Clark Hospital- Learning file maintenance, data entry, customer service, and technical medical terminology associated with my internship program.
- Relevant Coursework: Bloodborne Pathogens Certificate & BLS/ALS Certificate plus board certified as a Phlebotomy Technician.
Ohio Fire Academy Stewart, OH
Firefighting Certification/CPR & AED Certificate from Firefighting & First Responder
06-2011
University Overview
- Relevant Coursework: BLS/ACLS & AED Training
- Professional Development: First Responder Leadership
- Firefighter from 2011-2016 On Rome Twp. Volunteer Fire Department
Tri-County Career Center (Vocational School)Nelsonville, OH
Post-Secondary Degree from CTP Health Technology
06.2010
University Overview
- Majored in Healthcare Administration Procedures
- Minored in Administrative Office Profession
- Extensive professional development completed in office management protocols, with emphasis on HIPPA/FERPA policies and procedures and Microsoft Office Suite competencies.
- Internship completed at Holzer Clinic Athens my senior year learning HIPPA guidelines, patients rights/responsibilities and medical knowledge/terminology to aid in my professional development in medical assisting.
- Relevant Coursework in College Tech Prep English, Math and Science.
Federal Hocking High SchoolStewart, OH
High School Diploma
06.2010
University Overview
- Minor: Administrative Office
- Rome Canaan Scholarship Recipient
- Member of Honors Science/Biology.
- Advanced proficiency in Microsoft Office Suite.
- Relevant Coursework includes 2-year professional administrative typing course freshmen and sophomore years achieving 70 WPM or higher.
Overview
15
years of professional experience
2
Certificate
Skills
- Effective team collaboration
- Systematic approach to problem-solving
- Proficient in written and oral communication
- Structured document management
- Relationship Building & Customer Service
- Enhanced Microsoft Office proficiency along with other University systems such as eMedley, Sales' Force, People Soft, Slate, OnBase, Bob Cat Buy, and Concour
- Formulate documents for a multitude of reports and correspondences that included professional letters and email creation
Optimizing organizational workflows
- Scheduling and calendar management
- Skilled in privacy compliance regulations such as HIPPA & FERPA
- Adept Problem solving abilities
- Medical terminology
- Data entry proficiency
- Team leadership
- Work prioritization
Timeline
Customer Service Representative 2
State of Ohio-Division of Natural Resources
10.2025 - Current
Records Management Specialist, Admissions Dept
Ohio University
09.2024 - 10.2025
Administrative Services Associate, HCOM
Ohio University
10.2022 - 09.2024
Administrative Scheduler/Intake Coordinator
Marietta Memorial Hospital, Belpre Cancer Center
01.2022 - 06.2022
Administrative Receptionist/Phlebotomy Technician
Fairfield Medical Center
10.2020 - 01.2022
Administrative Secretary/Phlebotomy Technician
WVU Medicine
06.2018 - 10.2020
Administrative Scheduler
Marietta Memorial Hospital, Strecker Cancer Center
01.2014 - 06.2018
Independence University
Some College (No Degree) from Health Sciences
Tri-County Adult Career Center
Post-Secondary Vocational Certificate Degree from Office Management & Phlebotomy Technology
Ohio Fire Academy
Firefighting Certification/CPR & AED Certificate from Firefighting & First Responder
Tri-County Career Center (Vocational School)
Post-Secondary Degree from CTP Health Technology
Federal Hocking High School
High School Diploma
Certification
- Phlebotomy Technician, 2013, Tri-County Adult Career Center (Vocational School), Administrative practices in the healthcare setting were taught on an advanced level.
- College Tech Prep Health Technologies Certificate, 2010, Tri-County Career (2-Year Vocational School)
- Certified Firefighter, Rome Twp Vol Fire Department - 2011-2016