Summary
Overview
Work History
Education
Skills
Timeline
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Corey Benowitz

Mullica Hill,NJ

Summary

Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Wawa
Mullica Hill, NJ
03.2021 - Current
  • Handled cash register operations accurately during peak times.
  • Provided information about products and services available to customers.
  • Followed-up with customers after purchase to ensure satisfaction.
  • Performed additional duties as assigned by management team.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Fry Cook

McDonald's
Mullica Hill, New Jersey
02.2018 - 06.2022
  • Operated deep fryers safely while cooking food items as per customer requests.
  • Trained new employees on fryer operation techniques.
  • Adhered to company policies regarding proper food storage, labeling and rotation of stock.
  • Coordinated with team members to ensure timely completion of orders during peak hours.
  • Communicated with customers about order details in a friendly manner.
  • Cooked orders according to customer specifications within established time frames.
  • Monitored product freshness and discarded out-of-date items according to health regulations.
  • Stocked and restocked food items on the line.
  • Prepared menu items such as french fries, onion rings, fish, chicken and other deep fried foods.
  • Verified that prepared food met all standards for quality and quantity.
  • Followed all safety and sanitation guidelines when handling food and cleaning kitchen areas.
  • Ensured compliance with standard operating procedures at all times.
  • Maintained a clean work area by washing dishes, utensils, equipment and counters throughout shift.
  • Kept abreast of current menu items, ingredients and preparation methods for each item served in the restaurant.
  • Kept stations stocked and ready for use to maximize productivity.
  • Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Restocked and rotated food products using first-in, first-out method.
  • Labeled and dated food products for safety.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Collaborated with team members to promote consistent workflows and deliver food orders on time.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Prepared multiple orders at once for speedy service.
  • Checked completed orders for correct quantity and quality.
  • Filled and served various beverages for customers.

Customer Service Associate

Target
Sewell, New Jersey
11.2020 - 01.2021
  • Provided information about products and services available to customers.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Performed additional duties as assigned by management team.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Addressed customer questions and concerns regarding products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Gloucester County Institute of Technology
Sewell, NJ
06-2020

Skills

  • Point of sale systems
  • Inventory control
  • Retail marketing
  • Clerical support
  • Stock replenishment
  • Team collaboration
  • Refunds and exchanges
  • POS system operation
  • Problem resolution
  • Customer service

Timeline

Customer Service Associate

Wawa
03.2021 - Current

Customer Service Associate

Target
11.2020 - 01.2021

Fry Cook

McDonald's
02.2018 - 06.2022

High School Diploma -

Gloucester County Institute of Technology

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Corey Benowitz