Implemented data-driven strategies in the company's first sales campaign, leveraging Salesforce and Tableau to optimize lead generation and conversion outcomes.
Executed strategic promotional campaigns, sponsored events, and personalized customer demos, resulting in a 25% sales increase in a single quarter.
Led a team-wide transition from Microsoft Office to Google Workspace, developing training materials and conducting team workshops to ensure smooth, cross-departmental adoption.
Established and implemented standardized guidelines for handling customer service inquiries and executed effective on-site software and hardware troubleshooting.
Banquet Captain
Tavistock Restaurant Collection
Orlando, FL
08.2021 - 11.2023
Acted as the primary point of contact for clients and event organizers, fostering strong relationships to drive repeat business and positive referrals.
Managed event logistics, including setup, guest accommodations, menu creation, and adherence to client demands.
Oversaw a team of service professionals, providing training, guidance, and hands-on support to maintain high-quality service standards.
Implemented a luxury wine display at all events, resulting in a 200% increase in wine sales and enhancing our overall guest experience.
Sales Associate
NuVasive
Miami, FL
07.2020 - 11.2020
Delivered expert consultation to spine surgeons and operating room teams on the proper application of NuVasive's advanced spinal implant technology and instrumentation.
Supported live surgical procedures by ensuring all necessary instruments and implants were available and properly assembled, contributing to successful patient outcomes.
Cultivated and maintained strategic relationships with surgeons, hospital administrators, and procurement teams, driving sales growth and expanding market presence within the territory.
Managed inventory and logistics for the Miami territory to ensure the timely, accurate delivery of surgical kits, optimizing operational efficiency in a high-volume healthcare setting.
Education
Bachelor of Science - Molecular Biology and Microbiology
University of Central Florida
Orlando, FL
05.2013
Timeline
Sr. Field Specialist
Rivian
11.2023 - Current
Banquet Captain
Tavistock Restaurant Collection
08.2021 - 11.2023
Sales Associate
NuVasive
07.2020 - 11.2020
Bachelor of Science - Molecular Biology and Microbiology
Sr Field Clinical Specialist - Field Sales Trainer at Johnson and Johnson Medtech Shockwave MedicalSr Field Clinical Specialist - Field Sales Trainer at Johnson and Johnson Medtech Shockwave Medical