Corey Brantley
New Caney,TX
Summary
Dynamic entrepreneur with a proven track record in customer relations and meticulous attention to detail, honed at McGraw-Hill Higher Education. Leveraged entrepreneurial personality to exceed customer expectations, ensuring fiscal responsibility at IPM Pestcontrol. Skilled in customer service and financial operations, consistently driving growth and fostering strong relationships.
Overview
25
25
years of professional experience
Work History
Business Owner
IPM Pestcontrol
05.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Sales Associate
Publishers
01.2000 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
McGraw-Hill Higher Education
05.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Applicator
Modern Pestcontrol
05.2002 - 04.2019
- Ensured optimal performance by regularly inspecting and calibrating applicator machinery.
- Reduced waste by accurately measuring and mixing chemicals according to guidelines.
- Managed inventory effectively to minimize shortages or overstocking issues, optimizing purchasing decisions for cost savings.
- Calculated areas for treatment to accurately estimate quantity of chemicals needed.
Education
High School Diploma - General Studies
Nimitz Sr High
Houston, TXSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
Timeline
Business Owner
IPM Pestcontrol
05.2020 - Current
Customer Service Representative
McGraw-Hill Higher Education
05.2019 - 01.2021
Applicator
Modern Pestcontrol
05.2002 - 04.2019
Sales Associate
Publishers
01.2000 - 05.2022
High School Diploma - General Studies
Nimitz Sr High
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