Corey Cathey Jr
Jonesboro,GA
Summary
Results-driven airline operations professional with over 11 combined years of experience in ramp and gate agent services. Known for ensuring timely and safe delivery of services while maintaining high standards of customer satisfaction. Ready to leverage strong work ethic and organizational skills to enhance team performance. Known for securing over 700 Delta American Express Card acquisitions. Seamlessly combines a deep compliance-first mindset with elite customer service.
Overview
11
11
years of professional experience
Work History
Gate Agent
Delta Air Lines, Inc
Atlanta, GA
10.2022 - Current
- Checked in passengers and processed baggage efficiently.
- Assisted with boarding procedures and verified travel documents.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth operations.
- Greeted customers in a friendly and professional manner.
Volunteer
Resources for Residents and Communities of GA
Atlanta, GA
03.2020 - 06.2020
- Improved operation’s efficiency by assisting with various entry-level tasks, saving valuable time for busy staff.
- Talked with potential home owners to identify personal goals and effectively pair individuals with appropriate housing needs.
- Educated residents and families about available services and resources.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Ramp Service Agent
Delta Air Lines, Inc
Atlanta, GA
04.2015 - Current
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
Education
Lovejoy High School
Hampton, GABachelor of Arts - Interdisciplinary Studies
Western Governors University
Salt Lake City, UT 08.2025 -
Skills
- Customer Complaint Resolution
- Cross functional communication
- Inventory management
- Financial records analysis
- Superb time management
- Forecasting skills
- Project management
Timeline
Bachelor of Arts - Interdisciplinary Studies
Western Governors University
08.2025 -
Gate Agent
Delta Air Lines, Inc
10.2022 - Current
Volunteer
Resources for Residents and Communities of GA
03.2020 - 06.2020
Ramp Service Agent
Delta Air Lines, Inc
04.2015 - Current
Lovejoy High School