Corey Christen
Salt Lake City,UT
Summary
Talented Vice President with excellent employee development, customer service and analytical skills coupled with more than 12 years of industry experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Well-rounded knowledge of the clinical trial lifecycle and the players involved. Particular expertise in managing operational teams delivering software as a service.
Overview
11
11
years of professional experience
Work History
Vice President, Delivery
WCG
09.2022 - Current
- Leading operational activities of 4 departments delivering InvestigatorSpace® solutions to CROs and Sponsors
- Current efforts include standardizing process across the company’s safety delivery and site training products to deliver a cohesive user experience.
- Closely supporting commercial operations as a subject matter expert
- Responsible for client governance, defining key operational metrics, and ensuring that all service level agreements are maintained
- Building and mentoring internal talent
- Consulting with software development teams on the vision and future state of the product
- Revenue tracking and forecasting
Director
WCG
05.2021 - 09.2022
- Directed all operational, strategic, and development activities for the company's proprietary InvestigatorSpace®-LIVE and Virtual Meeting technologies used to train clinical trial site staff live, and track training compliance
- Highly involved in the growing and managing of CRO and Sponsor relationships by creating solutions that solve pain points and budget constrictions
- Streamlined processes and wrote the department's SOPs
- Established vendor relationships and negotiated preferable MSA pricing
Associate Director
WCG
01.2021 - 04.2021
- Responsible for on-site delivery of InvestigatorSpace®-LIVE
- Provided and tracked on-going development feedback, and evaluation of product in the field
- Organization of teams to better serve and grow the client relationship
- Assisted senior leadership in managing all aspects of operations
Project Manager
InvestigatorSpace, WCG Trifecta
08.2017 - 01.2020
- Responsible for the entire life-cycle of Trifecta's proprietary software, InvestigatorSpace®-LIVE
- Coordinating with clients, internal teams and external vendors to support the flawless execution of Client Events utilizing InvestigatorSpace®-LIVE, while ensuring the preservation of auditable Electronic Certificate of Attendance
- Maintaining pre and post reporting requirements
- Working with developers and software QA teams on a daily basis to refine, enhance, and develop the software
- Working directly with IT teams to update and maintain hardware
AV, Project Manager
WCG Trifecta
02.2012 - 08.2017
- Responsible for the planning and execution of Live Investigator meetings from an Audio/Visual and production standpoint
- Oversee and direct recordings which are ultimately used on Trifecta's online training portal InvestigatorSpace®
- Coordinate global study teams (the client) with internal teams and external vendors to effectively deliver, track, and certify, investigator training
- Prepared and submitted project invoices for review and approval
- Negotiated and managed third-party contracts related to project deliverables
Education
MBA - Business
University of Phoenix
Salt Lake City, UT11.2011
Bachelor of Science - Business Management
Southern Utah University
Cedar City, UT05.2001
Skills
- Critical Thinking
- Policy and Procedure Development
- Process Improvement
- Budgeting and Forecasting
- Risk and Mitigation Analysis
- Performance Monitoring and Evaluation
- Corporate Strategy and Development
- Leadership and People Development
- Project Oversight
Timeline
Vice President, Delivery
WCG
09.2022 - Current
Director
WCG
05.2021 - 09.2022
Associate Director
WCG
01.2021 - 04.2021
Project Manager
InvestigatorSpace, WCG Trifecta
08.2017 - 01.2020
AV, Project Manager
WCG Trifecta
02.2012 - 08.2017
MBA - Business
University of Phoenix
Bachelor of Science - Business Management
Southern Utah University
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