Corey Farmer
Cordova,TN
Summary
Summary of Experience Work history includes several years of experience in Customer Service and Hospitality. Training includes Assistive Technology and Adaptive Communication training including JAWS, Micro-Soft Office, Excel, Outlook, MAC Voice Over, and Internet Navigation. Experience with over 10 years of experience in Assistive Technology. Excellent reputation for resolving problems and improving customer satisfaction. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 8 year background maintaining customer satisfaction and contributing to company success. Proficient in JAWS, Microsoft word, Powerpoint, Excell, and voice over for MAC.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Customer Service Research Assistant
University Of Memphis, Access Center
Memphis , TN
11.2007 - 08.2018
- Provide customer service to incoming/outbound callers
- Collect research data by contacting clients/customers
- Complete equipment demonstrations
- Monitor assistive technology equipment inventory
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Offered basic technical support for clients on wide range of company products.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Effectively communicated with customers about account changes, new assistive technology devices products or services and potential device upgrades
- Developed and maintained courteous and effective working relationships
Education
Certificate - Assistive Technology & Voice Over On MAC
University of Memphis
Memphis, TN2018
Adaptive Communication Training Adaptive Technology - undefined
Clovernook Center
2011
Certificate - Orientation And Mobility Training
Merritan
Memphis, TN2012
Associate Degree - Electronic Engineering
Southeast College of Technology
2001
Southside High School
1993
Skills
- Collaborative Environments
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Understanding Customer Needs
- Safety Measures
- Cultural Awareness
Certification
- BLS
- CPI
Timeline
Customer Service Research Assistant
University Of Memphis, Access Center
11.2007 - 08.2018
Certificate - Assistive Technology & Voice Over On MAC
University of Memphis
Adaptive Communication Training Adaptive Technology - undefined
Clovernook Center
Certificate - Orientation And Mobility Training
Merritan
Associate Degree - Electronic Engineering
Southeast College of Technology
Southside High School
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