Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlowe Foster

Belleville,IL

Summary

Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

15
15
years of professional experience

Work History

Customer Service Assistant

BELK
Orangeburg, SC
04.2022 - Current
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.
  • Communicated with suppliers to maintain updated information regarding status of current orders.

Customer Service Associate

Husqvarna
Orangeburg, SC
01.2022 - 03.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered basic technical support for clients on wide range of company products.
  • Boosted sales revenue by skillfully promoting diverse service options.

Sales Clerk

Defense Commissary Agency
Great Lakes, IL
08.2016 - 10.2019
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Supported promotional plans by updating signage with price changes.
  • Kept front check out area clean and organized for efficient service.

Customer Service Assistant

Walmart
Cahokia, Illinois
03.2005 - 08.2016
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Managed several incoming calls each day with utmost professionalism and knowledgeable service.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.

Education

Vein Access Phlebotomy

Vein Access Technologies
Alton, IL
03.2011

Paraprofessional

Southwestern Illinois College of Belleville
Belleville, IL
2007

High School Diploma -

East St Louis Sr.High
East St Louis,Illinois
05.1990

Skills

  • Loss Prevention Goals Monitoring
  • Collaborative Environments
  • Order and Refund Processing
  • Call Documentation
  • POS Systems and Ordering Platforms
  • Operating Telephones
  • Efficient and Detail-Oriented

Timeline

Customer Service Assistant

BELK
04.2022 - Current

Customer Service Associate

Husqvarna
01.2022 - 03.2022

Sales Clerk

Defense Commissary Agency
08.2016 - 10.2019

Customer Service Assistant

Walmart
03.2005 - 08.2016

Vein Access Phlebotomy

Vein Access Technologies

Paraprofessional

Southwestern Illinois College of Belleville

High School Diploma -

East St Louis Sr.High
Marlowe Foster