Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant
BELK
Orangeburg, SC
04.2022 - Current
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Offered basic technical support for clients on wide range of company products.
Communicated with suppliers to maintain updated information regarding status of current orders.
Customer Service Associate
Husqvarna
Orangeburg, SC
01.2022 - 03.2022
Developed and actualized customer service initiatives to decrease wait times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Offered basic technical support for clients on wide range of company products.
Boosted sales revenue by skillfully promoting diverse service options.
Sales Clerk
Defense Commissary Agency
Great Lakes, IL
08.2016 - 10.2019
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Supported promotional plans by updating signage with price changes.
Kept front check out area clean and organized for efficient service.
Customer Service Assistant
Walmart
Cahokia, Illinois
03.2005 - 08.2016
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Offered basic technical support for clients on wide range of company products.
Communicated with suppliers to maintain updated information regarding status of current orders.
Managed several incoming calls each day with utmost professionalism and knowledgeable service.
Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.