Corey Frost
New Lexington,OH
Summary
Dynamic operations leader with expertise in optimizing processes and enhancing efficiency at FedEx. Proven track record in performance monitoring and staff supervision. Skilled in employee development and fostering positive work environments, driving productivity and customer satisfaction. Adept at strategic planning and execution to meet organizational goals.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
FedEx
Etna, OH
01.2024 - Current
- Supervised daily operations, ensuring adherence to safety and efficiency protocols.
- Coordinated workflow processes to optimize package handling and delivery timelines.
- Monitored performance metrics, identifying areas for process improvement and increased productivity.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Operations Manager
FedEx
Etna, OH
01.2021 - 01.2024
- Streamlined operational processes to enhance efficiency and reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Branch Manager
Enterprise Rent-A-Car
Lancaster, OH
04.2013 - 01.2021
- Led branch operations to achieve exceptional customer satisfaction ratings.
- Developed and implemented training programs for staff to enhance service delivery.
- Analyzed market trends to optimize fleet management and pricing strategies.
- Streamlined rental processes, reducing turnaround time for vehicle availability.
- Managed financial performance, ensuring adherence to budgetary guidelines and profitability targets.
- Cultivated strong relationships with corporate clients, enhancing customer retention rates.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science - Business Management/ Aviation Management
Ohio University
Athens, OH05-2011
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
Accomplishments
- Supervised team of 180 staff members.
- FedEx Purple Promise FY 2025 recipient
- FedEx Operations Manager of the year 2023
- FedEx "MVP" award winner FY 2023
- Branch Manager of the year 2019
- Managed Branch with highest customer satisfaction rating from 2016-2020
Timeline
Operations Supervisor
FedEx
01.2024 - Current
Operations Manager
FedEx
01.2021 - 01.2024
Branch Manager
Enterprise Rent-A-Car
04.2013 - 01.2021
Bachelor of Science - Business Management/ Aviation Management
Ohio University