Summary
Overview
Work History
Education
Skills
Timeline
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Corey Gaines

Corey Gaines

Duluth,Georgia

Summary

Detail-oriented Regional Systems Coordinator committed to improving system design and operations for reliable workflow management. Ability to handle multiple projects simultaneously with a high degree of accuracy. Creates easy-to-follow- guidelines and troubleshooting documentation for non-technical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Regional Systems Coordinator

GEICO
05.2021 - Current
  • Works with staff to develop and implement system processes that improve overall efficiency and profitability
  • Responsible for investigating system issues and implementing fixes based on those findings
  • Conducts testing and submits change control requests for system updates
  • Maintains peer-to-peer relationships with service supervisors, business analysts, and other regional systems coordinators to ensure proper understanding of system changes and updates
  • Responsible for analyzing and ensuring that the digital systems are running smoothly.

Personal Lines Underwriter

GEICO
04.2018 - 05.2021
  • Review personal auto policies to ensure that coverages and rates are following the standard required by state law
  • Evaluate cases that are suspected of fraud and make recommendations based on information obtained from the customer, public records and our internal claims department
  • Engage in constant communication with customers regarding the status of their case
  • Informing the customer of the documents that are needed for their file
  • Coordinate with the claims department to verify the status of polices and coverages to ensure proper decisions are made on claims
  • Evaluate motor vehicle reports to help make the right decision on the amount of premium to charge for all auto insurance renewals.

Insurance Customer Service Representative

GEICO
01.2017 - 04.2018
  • Provide exceptional, personalized customer service to ensure high retention rates among policyholders
  • Expert on a wide range of products including homeowners, condo, renters, and flood insurance
  • This allowed me to make sure each customer I spoke with had all of the necessary protections they needed
  • Assisted customers with making changes to their policies such as adding vehicles, making changes to coverage limits, adding, and removing drivers
  • Maintained exceptional quality while performing all tasks.

Administrative Assistant

University of West Georgia, Campus Center
08.2015 - 04.2016
  • Provided support to students and employees through a variety of tasks related to organization and communication
  • Created and modified various documents using Microsoft Office applications
  • Coordinated meetings and maintained survey and appointment records
  • Organize tutoring schedule
  • Special Projects
  • Bluestone Public Relations Firm | University of West Georgia

Education

Bachelor of Science Degree - Mass Communications, Public Relations, Business Administration

University of West Georgia

Skills

  • Team Support
  • Office Organization
  • Microsoft Azure
  • Tech Support
  • User Research
  • File Coordination
  • Critical Thinking
  • Organizational Systems
  • Efficient Multitasking
  • Troubleshooting
  • Problem Solving
  • Project Coordination

Timeline

Regional Systems Coordinator

GEICO
05.2021 - Current

Personal Lines Underwriter

GEICO
04.2018 - 05.2021

Insurance Customer Service Representative

GEICO
01.2017 - 04.2018

Administrative Assistant

University of West Georgia, Campus Center
08.2015 - 04.2016

Bachelor of Science Degree - Mass Communications, Public Relations, Business Administration

University of West Georgia

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Corey Gaines