Motivated Superintendent with strong communication skills, I believe in an open door policy, mentoring others , capable of making decision, forward thinking in planning for future needs and growth.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Superintendent
New York City Transit
Brooklyn , NY
11.2019 - Current
Manage the combining of 6 divisions of bus trek to one location while overseeing service management.
Assist in managing the new bus radio system, trouble shooting issues , working with outside agencies to help develop a reliable radio system.
Manage console dispatchers at the control desk and notify management in a timely manner of major events.
Manhattan Road Ops. (Manhattan NY NY)
Responsible for road dispatchers performance.
Responsible for over night essential bus service during covid 19 subway shutdown + overnight manager for 5 boroughs.
Responsible for downloading pictures from accident/incident scenes
Responsible for responding to accident scenes, delegating the process of accident documentation.
Responsible for customer complaints.
Responsible for assigned routes ontime performance + wait assessment
Responsible for delegating snow fighters to troubled hot spots, assisting stuck buses to ensure reliable service during inclement weather.
Responsible for detouring buses due to protest activity.
Surface Line Dispatcher
New York City Transit Authority
Manhattan, NY
06.2015 - 11.2019
Responded to accidents/incidents. Completed appropriate forms in a timely manner
Monitor bus operators as well as bus routes for safe reliable service.
Assist in road emergencies, service disruptions and passenger movement.
Bus Operator
New York City Transit Authority
Bronx, NY
05.1998 - 06.2015
Operate a bus in customer service, transporting said customers in safe manner, perfecting customer relation skills.
Shifting buses and parking buses that included collection of stored revenue.
Superintendent, Paratransit / Dept of Buses at New York City Transit - Para-transitSuperintendent, Paratransit / Dept of Buses at New York City Transit - Para-transit
Incident Communications Lead/Superintendent at New York City Transit AuthorityIncident Communications Lead/Superintendent at New York City Transit Authority