Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Corey Haraldson

Corey Haraldson

Taylorsville,UT

Summary

Motivated and adaptable professional with a strong work ethic and a quick learning ability. Over 8 years of experience in call centers, excelling in sales, customer service, technical support, and employee training. Consistently surpassing metrics and achieving coaching goals to drive continuous improvement.

Overview

8
8
years of professional experience

Work History

Care Specialist

Good Dog Inc
05.2022 - 06.2023
  • Provide inbound customer service and technical support for the Good Dog platform via phone, text, and email. Handling 40-80 cases each shift
  • Utilize strong customer service and communication skills to assist platform users, de-escalate situations, troubleshoot issues, and drive sales
  • Demonstrate empathy and proficiency in resolving website and mobile app-related problems

Amazon Delivery Driver

Happy Delivery LLC
11.2021 - 04.2022
  • Efficiently and safely loaded 200-400 packages daily for delivery routes as an Amazon Delivery Driver
  • Conducted pre- and post-route safety inspections of delivery vehicle
  • Followed established protocols and utilized delivery software for accurate tracking and timely package deliveries.

Operations & Maintenance Technician Coordinator

Bungalow Living, Inc
01.2020 - 11.2021
  • Managed incoming maintenance issues for multiple properties across the US, creating maintenance tickets and ensuring efficient resolution.
  • Developed systems and procedures to improve operational quality and team efficiency
  • Developed and maintained relationships and communication with homeowners, third-party vendors, and residents via Salesforce, Zendesk, phone, and email
  • Oversaw work schedules of 4-5 technicians in different markets, providing remote assistance and information updates.
  • Played a key role in shaping the maintenance department by providing feedback and insights
  • Supported technicians in the field with troubleshooting and resolving maintenance requests

Rescue & Relocation Technician

Bird, Safe Haven Rescue & Relocation
01.2018 - 01.2020
  • Licensed and insured bird rescue and relocation technician in Utah, Wyoming, and Colorado performing comprehensive inspections and safely capturing birds for relocation
  • Conducted thorough property inspections, documented findings, and released captured birds back into their natural habitat.
  • Business to business relationship building

Customer Service Expert

Stubhub Inc./Ebay Inc
03.2019 - 12.2019
  • Handled inbound customer service and sales calls for Stubhub's platform, ensuring top-quality service for users across North America
  • Utilized computer tools, notated accounts, and leveraged local knowledge base to deliver prompt and accurate solutions
  • Consistently met and exceeded metrics, including average handling time, satisfaction rate, surveys, and quality assurance

Customer Care Coordinator & Customer Solutions Rep

CCC & CSR, Custom Windows
09.2018 - 03.2019
  • Provided inbound and outbound support for JCPenney's in-home custom window programs, managing appointments, order processing, and issue resolution
  • Effectively handled escalated customer issues, demonstrating a proactive approach and exceptional problem-solving skills.

Licensed Property & Casualty Insurance Sales Agent

Clearlink
04.2017 - 11.2017
  • Licensed inbound insurance sales agent, specializing in auto and renters policies
  • Thrived in a competitive and fast-paced environment, employing strong phone skills,active listening, and subject knowledge to meet sales targets
  • Promoted to a remote agent role and responsible for creating training material for remote agent AIB equipment setup/installation process

Contractor Support

TaskEasy
09.2016 - 03.2017
  • Provided inbound support for 3rd party contractors, resolving issues related to residential consumer and client-owned properties
  • Demonstrated versatility by participating in various projects, including training and marketing initiatives
  • Selected as Agent in Charge (AIC) when scheduled, overseeing team functions and handling supervisor calls

Customer Service Representative

Netflix Inc
08.2015 - 07.2016
  • Delivered inbound customer service and troubleshooting for Netflix customers worldwide
  • Maintained high service standards, achieving metrics such as average handle time, recontact rate, and customer satisfaction
  • Actively incorporated feedback to improve customer service skills

Education

High School Diploma -

Copper Hills High School
Utah
05.2012

Skills

  • Communication
  • Teamwork
  • Multitasking
  • Computer Proficiency
  • Flexibility
  • Problem Solving
  • Attention to detail
  • Research
  • Data Analysis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Care Specialist

Good Dog Inc
05.2022 - 06.2023

Amazon Delivery Driver

Happy Delivery LLC
11.2021 - 04.2022

Operations & Maintenance Technician Coordinator

Bungalow Living, Inc
01.2020 - 11.2021

Customer Service Expert

Stubhub Inc./Ebay Inc
03.2019 - 12.2019

Customer Care Coordinator & Customer Solutions Rep

CCC & CSR, Custom Windows
09.2018 - 03.2019

Rescue & Relocation Technician

Bird, Safe Haven Rescue & Relocation
01.2018 - 01.2020

Licensed Property & Casualty Insurance Sales Agent

Clearlink
04.2017 - 11.2017

Contractor Support

TaskEasy
09.2016 - 03.2017

Customer Service Representative

Netflix Inc
08.2015 - 07.2016

High School Diploma -

Copper Hills High School

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