Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Corey Heaggans

Corey Heaggans

Technician
Villa Rica,Georgia

Summary

Detail-oriented customer service professional with extensive experience in telecommunications and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 support knowledge. Talented Technical Support Representative with gift for understanding needs of both business and home users. Proven skill in resolving problems quickly on first call.

Overview

16
16
years of professional experience
30
30
years of post-secondary education

Work History

Technician Specialist

SOUTHWIRE
Carrollton, GA
04.2015 - Current
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Trained staff on operating procedures and company services.

Purchasing Clerk

DECOSTAR
Carrollton, GA
03.2010 - 03.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained records related to sales, returns and inventory availability.
  • Verified accuracy of bills of lading, contracts and purchase requests.

Quality Inspector

HONDA PRECISION PARTS OF GEORGIA
Tallapoosa, GA
03.2006 - 09.2009
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Identified and helped resolve non-conforming product issues.
  • Utilized gauges, tools and equipment to complete in-depth assessments.

Education

Livingstone College

Skills

Technical issues analysis

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Technician Specialist

SOUTHWIRE
04.2015 - Current

Purchasing Clerk

DECOSTAR
03.2010 - 03.2015

Quality Inspector

HONDA PRECISION PARTS OF GEORGIA
03.2006 - 09.2009

Livingstone College

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Corey HeaggansTechnician