Corey Heaggans
Technician
Villa Rica,Georgia
Summary
Detail-oriented customer service professional with extensive experience in telecommunications and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 support knowledge. Talented Technical Support Representative with gift for understanding needs of both business and home users. Proven skill in resolving problems quickly on first call.
Overview
16
16
years of professional experience
30
30
years of post-secondary education
Work History
Technician Specialist
SOUTHWIRE
Carrollton, GA
04.2015 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Trained staff on operating procedures and company services.
Purchasing Clerk
DECOSTAR
Carrollton, GA
03.2010 - 03.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Verified accuracy of bills of lading, contracts and purchase requests.
Quality Inspector
HONDA PRECISION PARTS OF GEORGIA
Tallapoosa, GA
03.2006 - 09.2009
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Identified and helped resolve non-conforming product issues.
- Utilized gauges, tools and equipment to complete in-depth assessments.
Education
Livingstone College
Skills
Technical issues analysis
Customer service expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Technician Specialist
SOUTHWIRE
04.2015 - Current
Purchasing Clerk
DECOSTAR
03.2010 - 03.2015
Quality Inspector
HONDA PRECISION PARTS OF GEORGIA
03.2006 - 09.2009
Livingstone College