Corey Hudson
Mount Laurel,NJ
Summary
Dynamic professional with a proven track record at Labor First, adept in data analysis and team building. Excelled in enhancing billing accuracy and QA processes, significantly improving efficiency. Skilled in fostering strong client relationships and mentoring teams, I leverage expertise in accounts receivables and complex problem resolution to drive success and compliance.
Overview
11
11
years of professional experience
Work History
Billing Analyst
Labor First
Mount Laurel, NJ
01.2024 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
Quality Assurance Analyst
Cenlar FSB
Ewing, NJ
12.2016 - 02.2023
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Relationship Banker
Wells Fargo
Willingboro, NJ
11.2015 - 12.2016
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
HELOC Customer Service Rep
PHH Mortgage Services
Mount Laurel, NJ
09.2013 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Health Science - Health Administration
University of Phoenix
Tempe, AZSkills
Team Building
Accounts receivables
Payment posting
Claims review
Complex problem resolution
Data analysis
Timeline
Billing Analyst
Labor First
01.2024 - Current
Quality Assurance Analyst
Cenlar FSB
12.2016 - 02.2023
Relationship Banker
Wells Fargo
11.2015 - 12.2016
HELOC Customer Service Rep
PHH Mortgage Services
09.2013 - 11.2015
Bachelor Of Health Science - Health Administration
University of Phoenix