Heather Riojas
Billing Analyst
Cypress,TX
Summary
Dynamic college graduate with over five years of experience in accounts receivable and customer service. Eager to leverage a Business/Finance degree to explore diverse opportunities across various sectors, both within and outside the finance industry.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Billing Analyst
Visual Comfort & Co.
01.2021 - Current
- Assure timely and accurate invoicing for outgoing shipments.
- Identify and apply special rates, discounts, or credit terms relevant to a customer’s account.
- Conduct account research and reconcile billing errors.
- Prepare and maintain various billing reports.
- Review open delivery tickets and process international shipments.
- Accomplished all tasks assigned or requested, ensuring accurate account reconciliation.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
Customer Service Representative
Visual Comfort & Co.
07.2019 - 01.2021
- Processed customer transactions such as orders, quotes, and returns.
- Provided detailed product information to improve product-related sales and customer satisfaction.
- Successfully increased sales and order size by 15% through cross-selling and up-selling.
- Monitored shipment schedules to ensure timely delivery, expedited orders as needed.
- Resolved customer issues promptly to maintain high customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Business Administration in Management - Finance
C.T. Bauer College of Business, University of Houston
Houston, TXAssociate of Arts -
Lone Star Community College
Cypress, TXSkills
Proficient in Microsoft Word, Excel, PowerPoint
Accounts receivable
Team building
Payment processing
Cash application
Payment posting
Billing systems and software
Customer engagement
Problem-solving
Verbal and written communication
Team collaboration
Multitasking and organization
Attention to detail
Analytical thinking
Activities
University of Houston - Bauer Women’s Society – Member, Spring 2017
Timeline
Billing Analyst
Visual Comfort & Co.
01.2021 - Current
Customer Service Representative
Visual Comfort & Co.
07.2019 - 01.2021
Associate of Arts -
Lone Star Community College
Bachelor of Business Administration in Management - Finance
C.T. Bauer College of Business, University of Houston