Open To Work
Laurie Lorine Ann Massey
Cogent / Sprint/T-Mobile
Gardner,KS
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Billing AnalystEarned Income Specialist | Bill Back Coordinator | Accounts Receivable | Accounts PayableInvoice SpecialistCustomer Support Specialist
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company Retreats
34
years of professional experience
Experienced Billing Analyst and Financial Operations Professional with over 30 years of expertise in billing operations, revenue analysis, accounts receivable/payable, contract administration, process improvement, and customer support. Proven ability to manage complex billing systems, lead cross-functional projects, resolve discrepancies, improve operational efficiency, and ensure compliance with contractual and financial requirements. Recognized for strong analytical skills, attention to detail, and commitment to meeting critical deadlines.
Billing professional with background in financial management and analysis. Expertise in streamlining billing processes and resolving discrepancies to maintain accurate records. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Known for analytical skills and attention to detail.
Work History
Billing Analyst
20 Years 10 Months- Lead invoice validation processes to ensure accuracy, completeness, and on-time delivery of customer billing.
- Identified root causes of billing issues and implemented corrective actions to improve process performance.
- Served as a subject matter expert (SME) for billing operations, international billing compliance, and system migration projects.
- Coordinated workflows, managed project timelines, and ensured critical deadlines were met.
- Analyzed departmental metrics, revenue, commissions, and operational data to support business decisions.
- Developed process improvements, reporting, training materials, and standard operating procedures to increase efficiency and reduce errors.
- Trained and coached team members, providing quality feedback and support for continuous improvement.
- Collaborated with internal and external stakeholders to interpret contract requirements and implement accurate billing solutions.
- Resolved billing discrepancies through service desk management and cross-functional problem-solving.
Data Entry-Part Time-Work at Home
1 Year 11 Months- Managed time-sensitive material pickups, maintained accurate data entry, and submitted daily reports to support operational deadlines and company requirements.
Single Copy Rack Agent/Independent Contractor
10 Months- Managed newspaper distribution route, collections, cash deposits, payroll, and employee administration.
- Maintained sales and performance reporting while improving route efficiency.
- Increased route sales by 25% within three months, surpassing targets.
Earned Income Specialist | Bill Back Coordinator | Accounts Receivable | Accounts Payable
9 Years 10 Months- Managed corporate revenue accounting, contract and vendor agreement administration, month/quarter-end close activities, journal entries, reconciliations, collections, and financial reporting to executive leadership.
- Oversaw accounts receivable operations, maintained trial balance accuracy, handled national accounts, and ensured timely billing and cash application.
- Served as Senior Team Lead, streamlining AR/AP processes, supporting accounts payable functions, conducting internal audits, and driving operational efficiency while meeting critical deadlines.
Education
Associate Degree - Business
Skills
Proficient in Microsoft Office Suite
including Excel
Word
and PowerPoint
with extensive experience in billing and revenue management
accounts receivable and accounts payable processes
financial reporting and reconciliation
and contract administration.
Skilled in data analysis
process improvement
project coordination
team training and development
and service desk management.
Experienced in utilizing a wide range of enterprise systems
including AS400
Navision
Wisdom
WIMS
DocShare
BPEX
OESOTS
FMS
BSLink
NetCracker/NRM
Kronos
Cornerstone
and other enterprise business applications to support operational efficiency and business objectives.
Timeline
Billing Analyst
Cogent / Sprint/T-Mobile
08.2005 - 06.2026Read More
Data Entry-Part Time-Work at Home
Info Data Services
09.2003 - 08.2005Read More
Single Copy Rack Agent/Independent Contractor
The Kansas City Star
09.2003 - 07.2004Read More
Earned Income Specialist | Bill Back Coordinator | Accounts Receivable | Accounts Payable
Sysco Foodservices of Kansas City
01.1992 - 11.2001Read More
Johnson County Community College
Associate Degree from Business
Read More