Heather Riojas
Cypress,TX
Summary
Focused Billing Clerk with 3 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Billing Analyst
Visual Comfort & Co.
10.2019 - Current
- Assure timely and accurate invoicing for outgoing shipments.
- Identify and apply special rates, discounts, or credit terms relevant to a customer’s account.
- Conduct account research and reconcile billing errors.
- Prepare and maintain various billing reports.
- Review open delivery tickets and process international shipments.
- Accomplished all tasks assigned or requested, ensuring accurate account reconciliation.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
Customer Service Representative
Visual Comfort & Co.
07.2019 - 01.2021
- Processed customer transactions such as orders, quotes, and returns.
- Provided detailed product information to improve product-related sales and customer satisfaction.
- Successfully increased sales and order size by 15% through cross-selling and up-selling.
- Monitored shipment schedules to ensure timely delivery, expedited orders as needed.
- Resolved customer issues promptly to maintain high customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Business Administration in Management - Finance
C.T. Bauer College of Business, University of Houston
Houston, TX05.2019
Associate of Arts -
Lone Star Community College
Cypress, TX05.2016
Skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Experience with QuickBooks, Cybersource, CCDB, SAP B1, Oracle Systems
- Accounts receivables
- Strong multitasking and time management abilities
- Excellent verbal communication and team collaboration
- Payment Processing
- Complex problem resolution
- Payment posting
- Billing Systems
- Strong attention to detail and accuracy in billing tasks
- Financial Statements
- Cash application
Honorsandawards
Dean’s List: Spring 2016
Activities
Bauer Women’s Society – Member, Spring 2017
Timeline
Billing Analyst
Visual Comfort & Co.
10.2019 - Current
Customer Service Representative
Visual Comfort & Co.
07.2019 - 01.2021
Bachelor of Business Administration in Management - Finance
C.T. Bauer College of Business, University of Houston
Associate of Arts -
Lone Star Community College
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