Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
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Corey Kelly

New York

Summary

Seasoned in the art of fine dining and service excellence, I rapidly ascended to leadership roles at prestigious venues like Eleven Madison Park, demonstrating unparalleled expertise in cuisine and wine pairings. Recognized for elevating guest experiences through meticulous attention to detail and team mentorship, I excel in operational efficiency and cross-cultural communication, embodying high-end etiquette with every interaction.

Overview

10
10
years of professional experience

Work History

General Manager

The Otter
11.2024 - Current
  • Directed operational strategy to enhance efficiency and maximize profitability across all business units.
  • Oversaw budgeting processes, ensuring alignment with organizational financial goals and resource allocation.
  • Led cross-functional teams in the execution of strategic initiatives, fostering collaboration and driving results.
  • Implemented performance metrics to evaluate team effectiveness, driving continuous improvement in operations.
  • Developed training programs for staff, enhancing skill sets and promoting a culture of excellence within the organization.
  • Analyzed market trends to inform strategic decisions, positioning company for competitive advantage in the industry.
  • Cultivated relationships with key stakeholders, enhancing partnerships that support business growth and community engagement.

General Manager

Noksu
12.2023 - 11.2024
  • Manage daily operations for unique and intimate experience at newly developing fine dining tasting establishment
  • Attend to each guest to ensure dining experience is personalized and memorable
  • Supervise staff of 16 with specialized training to include attention to detail and high level guest experience
  • Manage recruitment, team training, and support to staff ensuring high quality standards are met
  • Collaborate with chef and owners to provide input on all areas of the dining experience
  • Maintained accurate records of human resource information, financials, daily operational needs

Assistant General Manager

Nine Orchard Hotel
05.2023 - 12.2023
  • Managed daily operations for three dining areas in NYC high end boutique hotel
  • Ensured customer service standards were met or exceeded at all times
  • Developed and implemented effective strategies to maximize sales and profit
  • Supervised staff of 50 including recruitment, scheduling, training, and regular performance evaluations to ensure quality standards were maintained
  • Identified opportunities for cost savings and operational efficiency
  • Provided customer service recovery in a timely and professional manner
  • Maintained accurate records of employee attendance, payroll information, and sales figures

Dining Room Manager, Captain

Eleven Madison Park
06.2021 - 05.2023
  • EMP is a fine dining experience in the heart of New York City earning 3 Michelin Stars, San Pellegrino Best of the Best list, and other notable awards
  • Joined team as server for re-opening post pandemic closure in June 2021 as Executive Chef/Owner Daniel Humm transitioned to plant based menu and sustainable model restaurant; promoted to Captain within 2 months on team
  • Serve notable guests including many important high end clients, celebrities, pro athletes and VIPs
  • Responsible for executing high level service while managing dining room team of 70 within a section of the restaurant to provide unique dining experience for our guests
  • Teach staff education classes to ensure consistency and maintain the fine dining culture of the restaurant
  • Collaborate with chefs and kitchen staff to create menu descriptions for dining room staff to enhance the experience for guests
  • Assess and accommodate individual guests during table side service to meet their every need
  • Keep a detailed and organized station within the restaurant
  • Work on food truck partnering with 'Rethink Food' to feed underserved communities suffering with food insecurity in NYC which provides free 400 meals daily in the NYC boroughs.

Captain

Del Posto
11.2017 - 03.2020
  • Fine dining experience in New York City featuring Italian cuisine and extensive wine cellar
  • Career trajectory included promotions from back-waiter to runner to barback to front waiter, and then the youngest Captain in the history of the restaurant at age 22 in just 11 months of employment; second year of employment named six point captain overseeing full teams
  • Served notable guests including Pete Wells (NYT), Kate Krader (Bloomberg), Hunter Lewis (Editor in Chief of Food and Wine Magazine), and many other important high end clients, celebrities, pro athletes and VIPs
  • Organized my personal team to execute service to the highest standards delegating work to enhance efficiency on the floor providing seamless experience of fine dining for clients
  • Anticipated client's every need and accommodated them from simply pouring water or offering them 100 grams of white truffle to shave over their pasta
  • In 2019, second highest overall check average out of eleven Captains and top 3 in sales for both white and black truffles

Captain

Harvest On Hudson
04.2015 - 10.2017
  • Indoor/outdoor garden riverfront fine dining in busy restaurant seating 200
  • Special occasion seatings of up to 1000 daily
  • Private parties and weddings

Education

State University Of New York
01.2015

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Johnson And Wales University
05.2014

Skills

  • Extensive knowledge of fine dining cuisine
  • Excellent knowledge of wines and pairing options
  • High end etiquette in all aspects of table settings and service
  • Microsoft Suite Proficiency
  • POS/ALOHA/SALIDO Proficiency

LANGUAGES

Spanish Conversational

Awards

3 Michelin Stars, Eleven Madison Park, New York, NY 2022, San Pellegrino Best of the Best, Eleven Madison Park, New York, NY 2022

Timeline

General Manager

The Otter
11.2024 - Current

General Manager

Noksu
12.2023 - 11.2024

Assistant General Manager

Nine Orchard Hotel
05.2023 - 12.2023

Dining Room Manager, Captain

Eleven Madison Park
06.2021 - 05.2023

Captain

Del Posto
11.2017 - 03.2020

Captain

Harvest On Hudson
04.2015 - 10.2017

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Johnson And Wales University

State University Of New York