Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Line Cook
Fletcher's Pub
08.2023 - Current
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Prepared and cooked meals according to recipes and customer specifications.
Courtesy Patrol
Menards
08.2022 - 06.2023
Improved customer satisfaction by providing friendly, efficient service and addressing any concerns promptly.
Enhanced store cleanliness and organization by performing routine maintenance tasks and coordinating with other staff members.
Supported a positive shopping experience for customers by maintaining a welcoming and well-organized environment.
Assisted in inventory management, conducting regular stock checks, and restocking items as needed to ensure product availability.
Provided exceptional customer service, addressing questions or concerns quickly and effectively to improve overall satisfaction.
Collaborated with fellow staff members to complete daily tasks efficiently and maintain a well-functioning store environment.
Trained new employees on store policies, procedures, and best practices for excellent customer service delivery.
Managed multiple tasks simultaneously while maintaining attention to detail and prioritizing workload for optimal efficiency.
Increased return customer rate by consistently providing outstanding service, building rapport with shoppers, and anticipating their needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Crew Leader
Culver's Of Kalamazoo, 9th St
04.2018 - 07.2022
Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Trained employees in time management and proper ways to complete job duties.
Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.