Coordinated cross-departmental communication to streamline service delivery and improve customer response times.
Trained new staff on operational procedures to ensure compliance with safety regulations and quality standards.
Monitored performance metrics to identify areas for operational improvement across multiple locations.
Implemented training programs focused on customer service excellence, enhancing overall team performance.
Facilitated team meetings to share best practices, fostering collaboration and continuous improvement among associates.
Lead Person in Charge
BJ's Wholesale Club
Port Orange, FL
01.2024 - 03.2025
Supported store operations by effectively managing procedures to enhance efficiency. Promoted adherence to food safety standards, contributing to improved customer satisfaction. Assisted various departments in optimizing scheduling and operational workflows.
Deli Manager
Publix supermarkets
Daytona Beach, FL
12.2010 - 12.2023
Oversaw daily operations of deli department to drive efficiency improvements. Led inventory management initiatives and maintained compliance with food safety protocols. Coordinated associate schedules and refined internal processes for optimal performance.