Summary
Overview
Work History
Skills
Timeline
Generic

Corey Mccumber

Clayton,NC

Summary

Detail-oriented and highly adaptable production professional with over seven years of experience in game development support roles. Proven ability to coordinate cross-functional teams, manage live operations, and support high-stakes product launches. A strong communicator, with a creative mindset, and a passion for delivering polished player experiences. Seeking a Producer role to drive projects forward with clarity, empathy, and innovation.

Overview

8
8
years of professional experience

Work History

Partner Management Lead

Epic Games
Cary, NC
06.2022 - 05.2025
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
  • Cultivated long-term relationships with existing clients through consistent communication efforts .
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.

Service Delivery Manager

Epic Games
Cary, NC
01.2019 - 06.2022
  • Coordinate and manage timelines for upcoming game launches, feature rollouts, and partner requests.
  • Collaborate with internal departments (QA, Dev, Live Ops), and external stakeholders to align on deliverables and dependencies.
  • Support onboarding processes, creating, and maintaining documentation for new tools and systems.
  • Troubleshoot and escalate launch risks while keeping teams informed and aligned.
  • Maintain structured workflows using tools like Jira, Confluence, and internal dashboards.

Player Support Specialist

Epic Games
Cary, NC
12.2017 - 01.2019
  • Acted as a frontline liaison for escalated issues involving fraud, refunds, and platform discrepancies.
  • Identified process improvements for ticket triage and reporting on support trends.
  • Contributed to community trust and satisfaction by resolving issues efficiently and empathetically.

Player Support Agent

Funcom Games
Raleigh, NC
04.2017 - 12.2017
  • Delivered in-game, live chat, and email support for multiplayer titles during major updates and content drops.
  • Logged and categorized emerging bugs and system issues for QA and production teams.
  • Collaborated with support leads to implement best practices and knowledge base updates.

Skills

  • Project coordination, cross-functional communication, agile/scrum, task delegation
  • Time and resource management, live ops support, game launch readiness
  • Tools: Jira, Confluence, Slack, Trello, Zendesk, MS Office, and Google Workspace

Timeline

Partner Management Lead

Epic Games
06.2022 - 05.2025

Service Delivery Manager

Epic Games
01.2019 - 06.2022

Player Support Specialist

Epic Games
12.2017 - 01.2019

Player Support Agent

Funcom Games
04.2017 - 12.2017

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Corey Mccumber