Corey McMillan
Stockbridge,GA
Summary
Over 20 years of military, customer service, airline and management experience with a reputation for meeting the most challenging company goals and objectives. I’m well recognized for being dependable, motivated and very resourceful. I’m proficient in communicating ideas and working well under pressure.
Overview
30
30
years of professional experience
Work History
Senior OPS Manager Wheelchair Services
G2 Secure Staff
Atlanta, GA
06.2025 - Current
- Inspect daily reports and station metrics to gather essential data for optimizing day-to-day operational planning.
- Articulate performance updates, implement enhancement action plans to propel key performance indicators (KPI), and encourage all employees to fulfill or exceed station targets.
- Provide exceptional service to maintain strong, positive relationships with all internal and external customers.
- Guide and implement training for operation managers, supervisors, and agents to establish a high-performance team environment.
- Encourage employee engagement to facilitate effective communication within assigned work zones for consistency of daily tasks and preserve positive morale for team unity.
- Examine workforce criteria to maintain safe, on-schedule, budget-conscious, and superior personnel output.
- Uncovered and eliminated unauthorized unsafe or ineffective practices.
- Oversaw daily activities involving more than 100 staff members.
- Enhanced communication channels among unit staff and organizational leadership, reducing instances of miscommunication and avoiding missed deadlines.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Dispatch Manager
Newrest USA
Atlanta, Ga
04.2024 - 06.2025
- Direct and advance development of dispatch office employees, facilitating training on Delta Airlines O2P catering and Flight Family Communication (FFC) systems.
- Managed logistics for catering item dispatch to Delta Airlines flights promoting punctual departures.
- Streamline operations by managing dispatching and administration to promote effective communication between drivers and management team.
- Serve as intermediary between vendors and business partners to support attainment of company KPIs.
- Administered and managed dispatch training programs for onboarding new hires and refresher training for existing personnel to continually advocate company vision, values, and culture.
- Collaborated with customers to resolve inquiries, issues, and service or equipment requests while optimizing dispatch coverage during peak service periods and staff shortages.
Senior OPS Manager-General Manager for United Airlines ATL and Delta Airlines TYS
G2 Secure Staff Airline Ground Support
Atlanta, GA And Knoxville, TN
03.2021 - 04.2024
- Assess daily reports and station metrics to ascertain data necessary for managing day-to-day operations.
- Articulate performance updates, enact development actions, and boost key performance indicators (KPI) to motivate all employees to reach or go beyond station aspirations.
- Facilitate approachable service and nurture positive interactions with all internal and external customers.
- Support and evolve training strategies for operation managers, supervisors, and agents aimed at developing high-performing teams.
- Encourage employee engagement to secure effective communication within allocated work areas for reliability of daily tasks and foster positive morale for team unity.
- Examine workforce requirements to uphold safe, prompt, economical, and quality-focused personnel production.
- Create and enforce safety regulations for working environments that affect agent's daily tasks, ensuring compliance with OSHA and Hazmat guidelines.
- Enforce aircraft appearance guidelines and manage procurement of cleaning supplies as needed.
- Directed daily activities of more than 100 staff employees.
Ramp Agent/Ramp Supervisor
Southwest Airlines
Atlanta, GA
06.2017 - 03.2021
- Facilitated monthly and yearly training sessions for crew members, enhancing onboarding experience.
- Manage crew assignments and scheduling processes.
- Managed below-the-wing aircraft operations involving loading and unloading of bags, warehouse handling of catering supplies, and effective cleaning of aircraft while overseeing shipping and receiving of cargo
- Below wing ramp tower coordinator in charge of on-time transfer of connecting passenger baggage to departing flights.
- Supervised over 100 employees daily.
Flight Attendant Crew Scheduler
American Airlines
Pittsburgh, PA And Fort Worth, TX
04.2015 - 06.2017
- Processed trip trades by interacting closely with flight attendants on daily assignments. Handled sick call and no-show coverage to ensure uninterrupted flight operations. Worked alongside flight attendants to improve communication and operational efficiency. Managed assignment processes effectively to support crew needs and scheduling.
- Implemented removal of flight attendants from schedule when flying time limit has been surpassed according to Federal Aviation Administration (FAA) regulations or in line with crew members union contracts.
- Adjust and communicate re-assignments to crew members in response to irregular operations.
- Coordinated hotel accommodations for flight attendants, focusing on comfort and accessibility. Facilitated crew member trip logistics through advanced hotel assignment software. Optimized flight crew resource utilization by executing deadhead reservations efficiently. Ensured smooth travel coordination to meet operational demands.
- Compiled and circulated daily operational shift reports to enhance communication among teams. Assisted in writing functional user stories and acceptance criteria for seamless development handoff.
- Lead process change and integration of new tools across team.
- Practice safety-conscious behaviors in all operational processes and procedures.
- Assist in defining value of new functionality and ensure product alignment with needs and goals of crew resources and crew members.
- Utilized legacy systems and processes to discover potential improvement avenues.
- Collaborated with team of 5-10 employees daily
Crew Scheduler and Supervisor
CommutAir DBA United Express
North Olmsted, OH
01.2014 - 04.2015
- Coordinated daily operations by engaging with pilots and flight attendants on assignment tasks. Executed trip trades to streamline scheduling processes. Addressed coverage needs for sick calls and no-shows to uphold service standards.
- Executed rerouting of crew assignments due to operational irregularities, including weather and maintenance issues. Assigned reserve crews to trips while addressing flight cancellations. Communicated effectively with crew members regarding updates on ATC protocols.
- Ensure all crew member assignments adhere to FAA regulations (FAR 117) and contractual obligations.
- Organized lodging arrangements and travel reservations for both pilots and flight attendants. Enhanced efficiency in booking hotel accommodations and coordinating deadhead trips for aircrew members. Handled comprehensive reservation needs, covering accommodations and deadhead bookings for aviators.
- Generate and disseminate daily operational shift reports.
- Engage directly with other SOC staff to address crew assignment concerns.
Stockroom Clerk
Gate Gourmet
Atlanta, GA
03.2013 - 12.2013
- Receive all products and supplies from vendors to support aircraft catering operation.
- Streamline item readiness for each department to maintain punctual service operations.
- Facilitated monthly inventory reconciliation and upheld daily organizational standards in storeroom.
Crew Scheduler
ExpressJet Airlines
Atlanta, GA
04.2012 - 02.2013
- Compiled and maintained duty rosters to optimize crew assignments for airline operations. Computed cumulative flight time for pilots and flight attendants, ensuring accuracy in records. Logged all relevant flight hours for adherence to safety regulations and operational standards.
- Removed flight attendants and pilot from flight schedule when flying time limit is surpassed per Federal Aviation Administration (FAA) standards
- Posted names of additional flight attendants and pilots in seniority order on reserve list
- Coordinate rerouting of flight attendants and pilots to ensure seamless airline operations as necessary.
- Managed an operational call center handling questions and offering customer assistance for flight attendants and pilots' necessities.
Ramp Crew Member and Supervisor
AirTran Airways
Atlanta, GA
05.2004 - 03.2011
- Developed and executed monthly and yearly training sessions for crew members.
- Organized scheduling for crew members and task assignments.
- Managed comprehensive below-the-wing aircraft operations, involving bag loading/unloading, warehouse catering supply handling, cargo shipping/receiving, and order pulling/restocking of AOG aircraft parts using various equipment.
- Ramp tower coordinator for facilitating passenger baggage connection.
Chemical Operation Specialist
United States Army
Fort Polk, LA
06.1996 - 05.2004
- Implement surveillance protocols for environmental equipment and personnel to facilitate defense and decontamination of chemical, biological, and radiological agents.
- Directed, handled, and contributed to daily operation and maintenance of agent detection equipment.
- Reviewed incoming data and managed daily paperwork through computer software and lab equipment for outgoing reports.
Education
Biological Integrated Detection System Course -
United States Army
Fort McClellan, ALChemical School -
United States Army
Fort McClellan, ALHigh School -
West Lake
Atlanta, GASkills
- Microsoft Office Suite XP (Excel, PowerPoint, Word), Outlook, SABRE Airport Solutions (FTWEB, Crew Track, Gate Manager), United Airlines SHARES, Air-Plus Aviation Management Systems, S3RUS Crew Pairing System and NAVTECH PBS Administration System, CATS Management System, Sabre Reservations, QIK Reservations, O2P, Flight Family Communication (FFC)
- Staff development
- Cost reduction
- Business analysis
- Operational excellence
- Forecasting
- Workforce planning
- Key performance indicators
- Stakeholder management
- Standard operating procedures
Timeline
Senior OPS Manager Wheelchair Services
G2 Secure Staff
06.2025 - Current
Dispatch Manager
Newrest USA
04.2024 - 06.2025
Senior OPS Manager-General Manager for United Airlines ATL and Delta Airlines TYS
G2 Secure Staff Airline Ground Support
03.2021 - 04.2024
Ramp Agent/Ramp Supervisor
Southwest Airlines
06.2017 - 03.2021
Flight Attendant Crew Scheduler
American Airlines
04.2015 - 06.2017
Crew Scheduler and Supervisor
CommutAir DBA United Express
01.2014 - 04.2015
Stockroom Clerk
Gate Gourmet
03.2013 - 12.2013
Crew Scheduler
ExpressJet Airlines
04.2012 - 02.2013
Ramp Crew Member and Supervisor
AirTran Airways
05.2004 - 03.2011
Chemical Operation Specialist
United States Army
06.1996 - 05.2004
Biological Integrated Detection System Course -
United States Army
Chemical School -
United States Army
High School -
West Lake